LTSA Service Manager

The LTSA Service Manager is responsible for the full‑service delivery lifecycle of Long‑Term Service Agreements (LTSAs) across utility‑scale Battery Energy Storage System (BESS) projects. This role requires strong technical, commercial and operational coordination skills, overseeing client relationships, service provider performance, contract execution and performance reporting.

Responsibilities

• Lead negotiation of LTSAs with the client/owner and Sub‑LTSAs with service providers.
• Prepare and review detailed scopes of work for service providers and equipment suppliers.
• Ensure sites operate in accordance with contractual requirements, achieving capacity and availability guarantees.
• Manage service providers and equipment suppliers, ensuring maintenance requirements are met and equipment uptime maintained per contractual obligations and manufacturer specifications.
• Recommend opportunities to improve operational efficiencies.
• Review and approve maintenance reports, determine spare‑part requirements and track inventory.
• Analyze performance data to determine root cause and performance trends.
• Review monthly reports from service providers and assist in preparing reports for the client/owner, presenting performance metrics and KPI’s.
• Build, develop, and grow strategic business relationships vital to project success.
• Conduct project post‑mortems, creating recommendations to highlight successful and unsuccessful project elements.
• Develop best practices and tools for project execution and management.
• Ensure all environmental, health and safety policies and procedures are followed.
• Manage contractors and their performance.
• Assist with capacity and balancing testing of batteries.
• Manage liquidated damages and excludable events.
• Serve as primary client‑facing representative, attending client meetings and managing queries.
• Work alongside operations service manager, field services supervisor, and coordinator to ensure technicians complete work to client expectation.
• Create and manage monthly operations reports and other management reports.
• Monitor and report on Key Performance Indicators (KPI’s).
• Oversee the management of preventative, corrective, and reactive maintenance.

Qualifications and Experience

• Engineering (Electrical or Mechanical) degree or diploma.
• Minimum 5 years’ experience in project management in renewable power generation or a service environment that includes electrical, controls, and network communication systems.
• Strong negotiation, facilitation, risk management and consensus building skills.
• Knowledge of general and national codes, medium‑voltage power systems and photovoltaic or Energy Storage System applications is an asset.
• Excellent verbal and written communication skills; ability to influence a diverse group of executives, managers, and subject matter experts.
• Proven ability to prioritize, manage multiple projects, and execute in a fast‑paced and dynamic environment with a strong ownership mentality.
• Professional‑level capabilities with project management tools (e.g., MS365 and Microsoft Project).
• Valid UK driving licence with a clean driving record.
• Ability to travel to domestic locations as needed per project.
• Ability to work independently and within a team.
• Demonstrated professional appearance and conduct.

Compensation & Benefits

Canadian Solar offers a competitive salary plus a fully comprehensive benefits and performance bonus package based on annual objective achievement. Benefits include a pension scheme, private medical insurance, life/disability cover, annual leave, and sick pay.

Equal Opportunity Employer (EOE)

Canadian Solar Inc. is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.