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For Companies At a Glance
- Tasks: Be the go-to person for customer support, troubleshooting, and training on solar products.
- Company: Join Canadian Solar, a leader in renewable energy with a commitment to sustainability.
- Benefits: Enjoy a competitive salary, flexible hours, hybrid work, and 28 days of vacation.
- Why this job: Make a real impact in the renewable energy sector while helping customers thrive.
- Qualifications: Bachelor's degree in Electrical Engineering and experience in technical customer service required.
- Other info: Work in a vibrant environment with opportunities for professional growth and sustainability initiatives.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Company Overview
At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front‑runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.
Responsibilities
- 1st level customer contact for all after‑sales technical inquiries, troubleshooting and warranty related topics.
- Handle customer complaints, coordinate replacements and ensure timely issue resolution to maintain high customer satisfaction.
- Conduct customer training and technical webinars related to product usage, maintenance and troubleshooting.
- Provide support for system commissioning, remote diagnostics and post‑installation guidance.
- Collaborate closely with Product Management, Technical Support and Engineering teams to resolve escalated issues and communicate customer feedback.
- Use PV simulation and monitoring tools (e.g. PVSys, monitoring platforms) to analyze system performance and provide insights to customers post‑installation.
- Ensure technical accuracy and customer alignment in SLAs and warranty documentation.
- Build & maintain trusted professional relationships with installers, service partners and end customers.
- Support onsite installation/commissioning, especially during first time installations (travel required up to 20%).
- Support product rollouts from a service‑readiness perspective, ensuring documentation and service processes are in place.
- Contribute to the development and update of service manuals, FAQs, and technical support documentation in collaboration with Product Management.
- Develop and maintain internal knowledge base content for efficient issue resolution by the support team.
- Gather field feedback on product reliability, installation challenges, and performance for continuous product improvement.
- Ensure compliance with applicable codes, safety standards, and certification requirements in after‑sales processes.
- Act as the voice of the customer internally, advocating for improvements based on real‑world usage and support cases.
- Proactive, results‑driven with a pragmatic mindset and strong sense of urgency.
- Hands‑on approach, down‑to‑earth mentality, and ability to work autonomously under pressure.
- Excellent interpersonal and communication skills, with the ability to engage effectively across all organizational levels, including executive management in an international environment.
Qualifications
- Bachelor’s degree in Electrical Engineering or a related technical field; Master’s degree is a plus.
- Minimum 3 years of experience in technical customer service, technical support, or field service – ideally in the PV or energy storage sector.
- Practical experience with PV and battery system installation, commissioning, or diagnostics is a strong asset.
- Strong analytical and technical problem‑solving skills.
- Ability to explain complex technical topics in a clear and customer‑friendly manner.
- Familiarity with PV system design tools, monitoring platforms, and remote troubleshooting methodologies.
- High customer orientation with excellent communication skills across various customer types (installers, homeowners, O&M providers).
- Valid driver’s license required.
- Fluent English; additional languages are a plus.
Location
Remote from the UK
Benefits
- A modern work environment, brimming with positive energy, healthy growth, and diverse teams.
- Attractive salary package, including company benefits such as jobrad, subsidies for childcare and more.
- Hybrid work (working from home/at the office), flexible hours, and 28 days of vacation, as well as days off for special occasions.
- Individual professional development programs, training, and workshops.
- The freedom to contribute your own ideas and play a key role in shaping the future of our company.
- Zero waste office program, systematic recycling, bee‑keeping, planting trees and regular beach clean‑ups.
- Solar energy as a sustainable energy source, enabling the world to switch to clean, renewable energy.
Additional Information
- Seniority level: Mid‑Senior level.
- Employment type: Full‑time.
- Job function: Other.
- Industries: Renewable Energy, Semiconductor Manufacturing.
Engineer Customer Service (w/m/d) employer: Canadian Solar Inc.
Contact Detail:
Canadian Solar Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineer Customer Service (w/m/d)
✨Tip Number 1
Network like a pro! Reach out to people in the renewable energy sector, especially those working at Canadian Solar. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! If you’ve got experience with PV systems or customer service, make sure to highlight that in conversations. Use real examples to demonstrate how you’ve solved problems or improved customer satisfaction.
✨Tip Number 3
Don’t be shy about following up! After any interaction, whether it’s a networking event or a chat with someone at Canadian Solar, drop them a quick message to thank them and express your interest. It keeps you on their radar!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Canadian Solar team. Let’s get you that job!
We think you need these skills to ace Engineer Customer Service (w/m/d)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Engineer Customer Service role. Highlight your experience in technical customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Technical Skills: Since this role involves a lot of technical know-how, don’t shy away from showcasing your expertise in PV systems and troubleshooting. Use specific examples from your past experiences to demonstrate your problem-solving skills. We love a hands-on approach!
Communicate Clearly: Your ability to explain complex topics in a simple way is crucial. When writing your application, keep it clear and concise. We appreciate good communication skills, so make sure your personality shines through while keeping it professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our mission to make lives better with solar energy!
How to prepare for a job interview at Canadian Solar Inc.
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to solar energy systems and customer service. Familiarise yourself with PV simulation tools and be ready to discuss how you've used them in past roles. This will show that you're not just a good communicator, but also technically savvy.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex customer issues in the past. Think about specific situations where you resolved complaints or provided training. This will demonstrate your analytical skills and ability to handle pressure, which are crucial for this role.
✨Engage with the Company’s Vision
Research Canadian Solar's commitment to sustainability and their products. Be ready to discuss how your values align with theirs and how you can contribute to their mission of making lives better through solar energy. This shows genuine interest and helps you stand out.
✨Practice Your Communication Skills
Since this role requires excellent interpersonal skills, practice explaining technical concepts in a simple, customer-friendly manner. You might even want to do a mock interview with a friend to refine your delivery. Clear communication is key to building trust with customers and colleagues alike.
