Senior Coordinator-CHW PATH Program

Senior Coordinator, CHW, PATH Program

Employee Working Location: In-person (Sault Ste. Marie, ON)

Employment Status: Permanent Full-time

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier‑free work environment.

In this role, you will

• Assess client needs on eligibility to access the PATH program according to established policies and procedures.
• Onboard new clients for the program by reviewing program offerings, parameters, any associated costs, etc.
• Play an active role in researching, identifying, developing and implementing new or re‑aligned services/initiatives.
• Liaise with community to determine vulnerability and gaps in program/services.
• Liaise with other community agencies/organizations regarding related services/initiatives to foster mutual understanding, coordination and partnerships.
• Develop implementation plans for program delivery.
• Evaluate service delivery, present findings and recommendations for improvement.
• Assist in creating service/initiative goals and objectives.
• Provide on‑site support to management of physical assets (premises, vehicles, security).
• Provide on‑site management support of financial assets and activities (petty cash, cash receipting).
• Assist with preparing and monitoring program‑specific budgets; complete program statistical reports and assist with grant submissions, fee‑for‑service initiatives, and progress reports.
• Assist with review and analysis of budget variances.

What we look for

• Minimum of 3 years of experience and a 1‑2 year post‑secondary certification/diploma in gerontology or social services, or less experience if combined with a 3‑year college diploma or university degree.
• Ability to identify and resolve issues by applying standard procedures and functional or organizational knowledge.
• Communication skills, diplomacy and empathy to interpret information and deliver advice, clarify client or stakeholder needs, offer solutions, and resolve escalations in new or somewhat sensitive situations.
• Relationship‑building skills with community members, partners, and stakeholders.
• Experience in program coordination, community engagement, and leading initiatives.
• Experience working with diverse populations and vulnerable or underserved communities.
• Knowledge of community‑based program delivery.
• Fluency in English is required; French is an asset.
• Requires significant attention to detail and concentration and ability to mentally process large amounts of information.
• The work pace is often unpredictable with significant time pressures.
• Ability to adapt to frequent and often urgent changes in priorities; able to make decisions under pressure and work at an unpredictable pace.
• Work requires the ability to work to deadlines.
• Work requires interactions with dissatisfied clients and the resolution of complex client issues.

Working conditions

• Work will be conducted in an office‑like setting.
• Applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for.
• If selected for this role, you will be required to complete a successful pre‑employment screening process which includes a satisfactory Enhanced Police Information Check (E‑PIC).