Relationship Manager, Business Banking

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

As a Relationship Manager, covering the Grimsby, Beamsville and St.Catharines district, and reporting to Senior Manager and Team Leader Business Banking Niagara/Halidmand region, you will provide new and existing clients with an exceptional client experience to support CIBC’s vision of being a leader in client relationships. You’ll help clients meet their immediate and long term business and personal goals by understanding client needs and/or identifying opportunities to further deepen the CIBC relationship and increase client loyalty.

In addition to sales, this role supports clients’ day-to-day business and personal cash management needs by processing transactions, balancing cash holdings in accordance with CIBC policies and procedures. You’ll provide ongoing support to clients in addressing and resolving concerns related to their banking experience. The emphasis is on ensuring clients’ business and personal related investments, financial and credit needs are met by providing a comprehensive business banking offer or by making a formal introduction to the appropriate Business Banking colleagues.

Success in this role will require frequent collaboration with experts in all areas of CIBC to ensure client needs are met by the most appropriate expert. You’ll proactively manage and grow your portfolio by deepening client relationships with new and existing clients that require multiple complex business solutions including Cash Management.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Business Development – Understand your local market and potential client base and create a comprehensive sales plan to acquire new clients. You will use your strong relationship building and networking skills to build connections, generate opportunities, and deliver bottom line results.
• Client Engagement – Focus on each client experience and connect on a personal level to make every interaction meaningful. You will deliver trusted advice and financial solutions to meet client needs and cultivate your network to establish new client relationships.
• Relationship Management – Support existing clients and continuously seek new opportunities for client acquisition through referrals and partner relationships with Banking Centers to deliver current financial products and solutions for the Business Banking market segment.
• Community Involvement – Attend local events and participate in marketing and outreach activities. You will grow your network to create lasting connections that will generate future small business opportunities.

Who you are

• You can demonstrate experience in Business Banking.
• You have 2+ years’ experience in Business Banking and have a strong knowledge of cash management products and services as well as knowledge of business cash flow and financial analysis in order to assess and deliver on potential new business opportunities.
• You also have an established network in the local business community.
• You put our clients first. You engage with purpose to find the right solutions.
• You go the extra mile, because it’s the right thing to do.
• You’re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners.
• You connect with others through respect and authenticity.
• You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location Grimsby

Employment Type Regular

Weekly Hours 37.5

Skills Business Development, Client Service, Community Connections, Financial Advising, Investments, Lending, Portfolio Management, Results-Oriented.

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.