At a Glance
- Tasks: Support regulatory reporting and provide top-notch service desk support for users.
- Company: Join CIBC, a relationship-oriented bank that values your strengths and ambitions.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Flexible hours and a commitment to inclusivity make this a great opportunity.
- Why this job: Make a meaningful impact while working in a dynamic team focused on client success.
- Qualifications: Strong customer focus, teamwork skills, and experience with ITSM platforms required.
The predicted salary is between 30150 - 36850 £ per year.
We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com.
Purpose of Job
This role will be divided between delivering reporting for regulatory requirements and providing service desk support for users in EMEA. The role will support the International Technology management in governance reporting for internal control testing, internal audit and data centre reporting as a regulatory requirement. To provide efficient and courteous service desk and desktop support of tier 1 customers in all aspects of end user computing. Working in a team of 5, covering shifts between 7am and 6:30pm Monday to Friday, the role demands a high level of customer focus, readily picking up problem ownership and working tenaciously until the problem is resolved. Maintenance and creation of application support documentation and project execution across a range of front office and business support application suites. In addition to providing day-to-day service desk and desktop support, the individual is expected to undertake project work, including:
- Product evaluations and recommendations
- Assist in the development of technical standards and operating procedures
- Provide assistance to Senior Support Analysts
- Application upgrades and deployments
- Service Now provisioning
Main Objectives
- Provide detailed feedback to business managers and leaders
- Assist with maintaining IT controls, processes and associated reporting
- Manage requests for information updates associated to controls and assurance delivery
- Active involvement in UK and Group technology resiliency and Disaster Recovery testing and associated planning and reporting
- Oversee and support Audit, Risk and Technical control assessment requests
- Assistance with regulatory and audit items working with the International Technology Governance Manager
- Tier 1 customer desktop support and Service Desk operations
- Hardware support and life-cycle management
- Application installs, moves and changes
- Application and hardware upgrades and mass deployments
- Service Desktop project tasks execution
- Mobility support via BB UEM and WorkSpace One products
- Support SCCM Patching MS Deployments where and when necessary
- Updating Audit documentation
- Monitoring and management of team ITSM / Service Now queues
Skills / Knowledge Required
- Strong Customer/Service focus
- Team player with self-motivation
- Well presented professional with good all round communications skills
- Diligent work ethic to adhere to audit mandated processes
- Able to work under pressure
- Flexible
- Experience in supporting trading floor environments from Service Desk side
- Knowledge of Windows 10 and Microsoft Office products
- Strong background in ITSM platforms - e.g. Service Now, Remedy, Cherwell
- Full Blackberry UEM device support
- Taking on Service Desk projects and ownership whilst liaising with 3rd party vendors and or other Teams within CIBC
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com.
Job Location: 150 Cheapside, 2nd Flr, London
Employment Type: Temporary (Fixed Term)
Weekly Hours: 35
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
Regulatory Governance & End User Technology Associate (12mth FTC Maternity Cover) employer: Canadian Imperial Bank of Commerce
CIBC is an exceptional employer that fosters a culture of trust, teamwork, and accountability, empowering employees to make a meaningful impact in their roles. Located in the vibrant city of London, our hybrid work model offers flexibility while ensuring you have the resources and support needed for professional growth. With a commitment to inclusivity and a focus on employee well-being, CIBC provides a dynamic environment where your contributions are valued and recognised.
Contact Details:
Canadian Imperial Bank of Commerce Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Regulatory Governance & End User Technology Associate (12mth FTC Maternity Cover)
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We think you need these skills to ace Regulatory Governance & End User Technology Associate (12mth FTC Maternity Cover)
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