At a Glance
- Tasks: Support regulatory reporting and provide top-notch service desk support for users.
- Company: Join CIBC, a relationship-oriented bank that values your strengths and ambitions.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Flexible hours and a commitment to inclusivity make this role ideal for aspiring professionals.
- Why this job: Make a meaningful impact while working in a dynamic team focused on customer satisfaction.
- Qualifications: Strong customer focus, teamwork skills, and experience with ITSM platforms required.
The predicted salary is between 30150 - 36850 £ per year.
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
Purpose of Job
This role will be divided between delivering reporting for regulatory requirements and providing service desk support for users in EMEA. The role will support the International Technology management in governance reporting for internal control testing, internal audit and data centre reporting as a regulatory requirement. To provide efficient and courteous service desk and desktop support of tier 1 customers in all aspects of end user computing. Working in a team of 5, covering shifts between 7am and 6:30pm Monday to Friday, the role demands a high level of customer focus, readily picking up problem ownership and working tenaciously until the problem is resolved.
Main Objectives
- Provide detailed feedback to business managers and leaders.
- Assist with maintaining IT controls, processes and associated reporting.
- Manage requests for information updates associated to controls and assurance delivery.
- Active involvement in UK and Group technology resiliency and Disaster Recovery testing and associated planning and reporting.
- Oversee and support Audit, Risk and Technical control assessment requests.
- Assistance with regulatory and audit items working with the International Technology Governance Manager.
- Tier 1 customer desktop support and Service Desk operations.
- Hardware support and life-cycle management.
- Application installs, moves and changes.
- Application and hardware upgrades and mass deployments.
- Service Desktop project tasks execution.
- Mobility support via BB UEM and WorkSpace One products.
- Support SCCM Patching MS Deployments where and when necessary.
- Updating Audit documentation.
- Monitoring and management of team ITSM / Service Now queues.
Skills / Knowledge Required
- Strong Customer/Service focus.
- Team player with self-motivation.
- Well presented professional with good all round communications skills.
- Diligent work ethic to adhere to audit mandated processes.
- Able to work under pressure.
- Flexible.
- Experience in supporting trading floor environments from Service Desk side.
- Knowledge of Windows 10 and Microsoft Office products.
- Strong background in ITSM platforms – e.g. Service Now, Remedy, Cherwell.
- Full Blackberry UEM device support.
- Taking on Service Desk projects and ownership whilst liaising with 3rd party vendors and or other Teams within CIBC.
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Job Location: 150 Cheapside, 2nd Flr, London
Employment Type: Temporary (Fixed Term)
Weekly Hours: 35
Skills: Analytical Thinking, Application Production Support, Application Upgrades, Business, Change Impact Analysis, Controls Testing, Desktop Computers, Disaster Recovery (DR), Disaster Recovery Testing, Documentations, Enterprise Service Delivery, Feasibility Studies, Hardware Support, Hardware Upgrades, Implementation Planning, Operational Efficiency, Resiliency, Service Standards, Technical Support, Training Team Members, Work Collaboratively.
Regulatory Governance & End User Technology Associate (12mth FTC Maternity Cover) in London employer: Canadian Imperial Bank of Commerce
CIBC is an exceptional employer that fosters a culture of trust, teamwork, and accountability, empowering employees to make a meaningful impact in their roles. Located in the vibrant city of London, our hybrid work model offers flexibility while ensuring you have the resources and support needed for professional growth. With a commitment to inclusivity and a focus on employee well-being, CIBC provides a dynamic environment where your contributions are valued and recognised.
Contact Details:
Canadian Imperial Bank of Commerce Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Regulatory Governance & End User Technology Associate (12mth FTC Maternity Cover) in London
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We think you need these skills to ace Regulatory Governance & End User Technology Associate (12mth FTC Maternity Cover) in London
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
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Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Canadian Imperial Bank of Commerce. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
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How to prepare for a job interview at Canadian Imperial Bank of Commerce
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Canadian Imperial Bank of Commerce.
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Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
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For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Canadian Imperial Bank of Commerce that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
