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- Tasks: Ensure operational readiness and support for new features in a fast-paced environment.
- Company: Join CIBC, a trusted financial institution focused on teamwork and accountability.
- Benefits: Competitive salary, career growth opportunities, and a supportive work culture.
- Why this job: Make a real impact by enhancing operational efficiency and client satisfaction.
- Qualifications: Experience in operational support and a passion for technology and finance.
- Other info: Dynamic role with opportunities to lead and innovate in a collaborative team.
The predicted salary is between 43200 - 72000 £ per year.
Ensure operational readiness of new features and releases by defining and validating non-functional requirements (availability, latency, resiliency, capacity) and support acceptance criteria.
Execute production readiness reviews, venue/FIX certification, and cutover/rollback procedures; coordinate safe deployments with dev, infra, and change management.
Validate and monitor changes impacting venues, protocols, and connectivity to minimize production risk.
Maintain high-quality support artifacts: runbooks, SOPs, knowledge base, and operational dashboards; ensure they are current, version-controlled, and actionable.
Review and enhance monitoring, alerting, logging, and traceability with development to improve supportability and faster diagnostics.
Peer-review operational scripts, configs, and automation; validate in lower environments before production.
Lead blameless RCAs, implement permanent remediations, and track them to closure; automate repeatable tasks and common failure recoveries.
Reduce MTTR/MTTD through improved detection, self-healing, and better diagnostic tooling; proactively address latency and capacity hotspots.
Stay current on venue/protocol changes and industry best practices in low-latency operations; introduce relevant enhancements.
Uphold operational risk and security controls (access management, segregation of duties, change control, SOX) and ensure audit readiness.
Support regulatory obligations (e.g., timestamp accuracy, retention, trade reporting timeliness) through robust controls and monitoring.
Maintain BCP/DR readiness; plan and execute regular failover and resilience tests with documented outcomes.
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
Executive Director, eFICC Support Engineer in London employer: Canadian Imperial Bank of Commerce
Contact Detail:
Canadian Imperial Bank of Commerce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Director, eFICC Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operational readiness and support processes. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills through real-world examples. When discussing your experience, highlight specific projects where you defined non-functional requirements or improved monitoring systems. This will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Executive Director, eFICC Support Engineer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with operational readiness and support processes. We want to see how your skills align with the specific requirements mentioned in the job description.
Showcase Your Technical Skills: Don’t forget to emphasise your technical expertise, especially in areas like monitoring, alerting, and automation. We love candidates who can demonstrate their ability to improve supportability and diagnostics.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and achievements quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Canadian Imperial Bank of Commerce
✨Know Your Non-Functional Requirements
Make sure you understand the non-functional requirements like availability, latency, and resiliency. Be ready to discuss how you've defined and validated these in past roles, as this will show your technical expertise and readiness for the Executive Director position.
✨Demonstrate Your Coordination Skills
Prepare examples of how you've successfully coordinated with development, infrastructure, and change management teams during deployments. Highlight any specific production readiness reviews or cutover procedures you've executed to showcase your leadership and teamwork abilities.
✨Showcase Your Monitoring and Diagnostic Tools Knowledge
Familiarise yourself with the latest monitoring, alerting, and logging tools. Be prepared to discuss how you've enhanced supportability and diagnostics in previous roles, as this will demonstrate your proactive approach to minimising production risks.
✨Emphasise Your Commitment to Continuous Improvement
Talk about your experience with leading blameless RCAs and implementing permanent remediations. Share specific instances where you've automated tasks or improved MTTR/MTTD, as this will highlight your dedication to operational excellence and innovation.
