At a Glance
- Tasks: Lead tech support for complex projects and enhance enterprise applications.
- Company: Join CIBC, a relationship-oriented bank embracing innovation and teamwork.
- Benefits: Enjoy a hybrid work model, competitive salary, and a supportive environment.
- Other info: Inclusive culture that values your unique strengths and promotes career growth.
- Why this job: Make a real impact in tech while collaborating with talented professionals.
- Qualifications: 3 years in application/infrastructure support; skills in SQL, Python, and troubleshooting.
The predicted salary is between 80000 - 100000 £ per year.
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
JOB PURPOSE
The role is responsible for providing technical expertise and advisory services for large, technically complex projects to identify and analyse client solutions that enhance multiple enterprise applications with major impact on business strategy. The role collaborates with and advises senior management, utilising a solid understanding of business dynamics to determine client requirements, evaluate proposals and recommend changes. The role provides technical leadership, consulting with project teams and other technology groups during design and development project phases to ensure they meet their expectations, facilitating the successful adoption and deployment of new or enhanced systems. The role focuses on the optimisation of resources, working with management to support the development of departmental strategy and operational objectives as well as drive technology changes in compliance with policies and procedures. The role independently resolves a variety of ambiguous challenges with organisation-wide impacts on cost and efficiency, devising new methods using strong analytic and inductive thinking.
KEY ACCOUNTABILITIES
- You’ll be joining CIBC’s Capital Markets Technology team. You’ll be responsible for providing investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external applications by maintaining, prioritisation and addressing to respective CIBC technology groups and vendors.
- You’ll be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures/approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts, specifically for end-to-end FICC and eFX applications.
- Production support - Investigate and define operational issues and prioritise based on severity, risk and/or strategic business needs. Manage issue logs and client/user requests. Design and implement solutions and processes to prevent recurrence with the end goal of ensuring clients/users satisfaction.
- Partnership - Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients. Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes. Promote and support the concepts, products and services of the support area.
- Troubleshooting: Identify and resolve small, medium, and critical complex production problems. Monitor and analyse supported services to identify opportunities for improvement and recommend solutions. Eliminate repeating issues by working with AD (application development/delivery) and our Infrastructure partners to find permanent solutions.
- Collaboration: You’ll work with various technical teams to develop and manage the execution of implementation plans for high to critical complex new application and maintenance updates.
COMPLIANCE REQUIREMENTS/RESPONSIBILITIES
As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.
AUTHORITIES/DECISION RIGHTS
As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.
KNOWLEDGE AND SKILLS
- You can demonstrate experience in 3 years work experience in application and/or infrastructure (OS & hardware) support, network, databases, security, and message delivery systems in both Linux and Windows environments.
- Knowledge of shell scripting, SQL, Python, and logfile datamining is an asset to troubleshoot issues and provide tactical solutions.
- Strong asset if you have Capital Markets experience.
- Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
- You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
- You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
WORKING CONDITIONS
This role operates within a normal office environment. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 3-4 days per week on-site, while other days will be remote.
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Job Location: 150 Cheapside, 1st Flr, London
Employment Type: Regular
Weekly Hours: 35
Skills: Accountability, Agile Thinking, Business, Business Requirements Analysis, Collaboration, Communication, Consulting, Critical Thinking, Decision Making, Domain Knowledge, Linux, Operational Efficiency, Problem Solving, Process Design, Python (Programming Language), Structured Query Language (SQL), Teamwork, Technical Issues, Technical Knowledge, Technical Writing, Troubleshooting.
Director, Technology Support - eFX Technology in London employer: Canadian Imperial Bank of Commerce
CIBC is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work culture where your strengths and ambitions are embraced. With a commitment to inclusivity and flexibility, team members enjoy a hybrid work arrangement that fosters collaboration while allowing for personal balance. The opportunity to work on complex projects within the Capital Markets Technology team not only enhances your technical skills but also empowers you to make a meaningful impact in a supportive environment.
Contact Details:
Canadian Imperial Bank of Commerce Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Director, Technology Support - eFX Technology in London
✨Join the IT Consultancy Buzz
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We think you need these skills to ace Director, Technology Support - eFX Technology in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Canadian Imperial Bank of Commerce.
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How to prepare for a job interview at Canadian Imperial Bank of Commerce
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
