Associate, UK Client Management Services

Effectively manage relationships with clients and be their main point of contact.

Build productive relationships between Capital Markets business teams and key downstream stakeholders including Client Services, Operations, Risk, Compliance, Legal, Technology, and Change Management.

Coordinate information flow, dependencies, and deliverables across stakeholders to support timely execution of initiatives and resolve day‐to‐day issues.

Support governance forums, working groups, and steering discussions by preparing materials, tracking actions, and following through on agreed outcomes.

Provide leadership and guidance to junior team members to ensure overall team competency remains at a high level through cross training of relevant skills and industry knowledge.

Own the validation and documentation of regulatory data required for direct client onboardings and fund account openings, ensuring completeness and accuracy prior to account opening.

Ensure onboarding documentation and client data meet all applicable AML/KYC, tax, regulatory and internal policy requirements before progressing through account enablement.

Act as the primary point of accountability for resolving data quality issues, documentation gaps, and regulatory deficiencies identified during onboarding or lifecycle reviews.

Maintain audit‐ready documentation and evidence to support regulatory reviews, internal audits, and control testing.

Support client onboarding and lifecycle management initiatives by coordinating documentation, data requirements, and control deliverables.

Ensure procedures and supporting artefacts are kept current with regulatory, policy, and process changes as they are introduced.

Meet established individual and team activity targets and SLA’s while managing tasks in a fast and dynamic working environment. The expectation is to execute responsibilities with efficiency and high level of accuracy.

Identify opportunities for simplification, standardisation, automation, and efficiency improvements across business processes.

Participate in testing, implementation, and rollout of system and process enhancements, including UAT support where required, may be required during off hours.

Contribute to a culture of continuous improvement by challenging existing processes and proposing pragmatic, risk‐aligned solutions.

Experience: Minimum of 3 years’ experience within Client Onboarding, Trade Control / Trade Desk Support, or Operations, preferably within the Capital Markets line of business.

Client & Service Orientation: Strong customer service mindset with a demonstrated sense of accountability and ownership over the end‐to‐end client onboarding experience. Sound understanding of service management tools and techniques to support high‐quality outcomes for both internal and external stakeholders.

Communication & Stakeholder Management: Excellent written and verbal communication skills, with strong analytical and problem‐solving capability. Proven ability to manage difficult conversations, resolve issues, influence decisions, and build consensus across multiple stakeholders. Comfortable escalating matters appropriately and maintaining a sense of urgency to meet onboarding and delivery targets.

Business & Product Knowledge: Solid understanding of Capital Markets clients, products, and business models, with the ability to support client onboarding and lifecycle activity across Sales & Trading, Lending, and Advisory services on a global basis. Familiarity with institutional client types such as Asset Managers, Insurance Companies, Pension Funds, and Sovereign Wealth Funds is essential. Knowledge of Retail, Commercial, or Wealth Banking within CIBC or other financial institutions is an asset.

Execution & Delivery: Demonstrated track record of effective execution and delivery of results in a fast‐paced, high‐pressure environment. Strong organisational skills with the ability to manage multiple priorities simultaneously.

Technology & Process Enablement: Comfortable leveraging technology to drive efficiency and improve outcomes. Ability to quickly learn, understand, and apply new business processes, workflows, systems, and tools. Prior experience with data management concepts and techniques is desirable.

Continuous Improvement Mindset: Strong focus on continuous improvement, with the ability to identify and support opportunities for operational enhancements, process simplification, and efficiency gains.

Research, Analysis & Documentation: Strong research, analytical, and documentation skills, with the ability to collect, validate, consolidate, and present information accurately in appropriate formats.

Decision‐Making & Critical Thinking: Excellent judgement and critical thinking skills, with the ability to analyse complex situations, evaluate alternatives, and contribute to well‐reasoned decisions in collaboration with stakeholders.

Regulatory & Control Awareness: Must have knowledge of applicable foreign and domestic jurisdictional and company-specific regulations, policies and guidelines affecting business practices. In particular knowledge of AML/KYC, Taxation, Operations, miscellaneous trade reporting requirements (Dodd Frank, EMIR, MiFID, CSA, SFTR, CIRO, HKMA etc.) requirements is considered a key asset.

Qualifications: University degree required; a background in Finance or Accounting is preferred.

Under normal conditions, this role operates within an office environment with little exposure to adverse working conditions. Open concept office environment with exposure to noise and distractions. Fast paced, demanding environment.

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.