Analyst, Application Support

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

CIBC is committed to building a Cross-Asset Derivatives service infrastructure, trading, risk management platform to be used globally across all regions and all businesses. The system has been rolled out to a number of desks, but the scope of the project is set to grow rapidly over the coming years as new functionality is implemented to support additional business lines and asset classes.

You will develop an understanding of Capital Markets trading and financial products and be expected to work closely with end users (Trading, Risk Management, Trade Control, Middle office and Finance), Business Analysts, Developers and QA located in global CIBC offices. You will become an expert in all equity software platforms across CIBC.

You are responsible for influencing the design, architecture and operational effectiveness of all equity application systems covering multiple asset classes. Provide extensive technical and operational expertise to facilitate, support and enhance service delivery for development of processes and support of risk, trading and service based application services. Act as a key contact point between users and technology teams by building relationships with our stakeholders.

MAJOR ACTIVITIES:

• Be available out of hours to provide failover testing, batch and incident recovery – set an example to others by demonstrating a proactive approach to problem prevention.
• Implement innovative solutions for software, data processing, monitoring and support procedures. Exercise defensive strategies to guard technology against failures and implement best practices.
• Achieve a broad understanding of our technology platforms and asset groups, conducting training sessions or providing documentation as necessary.
• Manage all aspects of requirement analysis and delivery to global trading and sales teams including FX, Commodity, Derivative, Interest rate among many more.
• Take ownership of user issues, managing communications between affected groups and senior management teams from technology teams in addition to front, middle, back office teams.
• Take the initiative to make quick sensible decisions with confidence when under pressure.
• Scheduling, monitoring, analysis, communication, investigation, escalation and resolution of batch job delays or failures for global downstream applications and reporting teams.

KNOWLEDGE/SKILL REQUIREMENTS:

• Subject Matter Expert: Strong numerical and analytical skills supported by a minimum 2.1 bachelor’s or master’s degree in a numerical, engineering or computer science related discipline. Economics background desirable.
• Consulting: Knowledge of approaches, tools, techniques and roles and responsibilities in providing technical or business guidance to clients within and outside own area.
• Understanding of derivatives business processes (front, middle, back offices).
• Understanding of Equity products and the trade life cycle; including risk analysis, PnL, trade execution, regulatory requirements and maturity across multiple asset classes.
• Provide consultation services as it relates to the xTrader application, interfaces and batch processing. Coordinate support, dev and QA resources to deliver effective business solutions.
• Technical Troubleshooting - Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems.
• Builds relationships with key technology and business stakeholders and awareness of their respective roles within the organisation.
• Demonstrate fluid interaction with technology platforms including database, network, hardware, software, operating systems and typical industry tools (E.g: SQL Server, Autosys, etc).
• Ability to learn new concepts and technologies quickly on the fly.

Extensive Work Experience:

• Interpersonal Relationships: Knowledge of approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner establishing strong working relationships with the vendor, clients and peers.
• Previous experience supporting electronic retail distribution channels with comprehensive understanding of the technology is an asset.
• IT Environment: Knowledge of organization's total information technology (IT) environment.

Decision Making and Critical Thinking: Knowledge of tools and techniques for effective use of a broad range of factors, assumptions, frameworks and perspectives when solving problems.

Application Design, Architecture: Knowledge of and experience with activities, tools and techniques for converting business requirements and logical models into a technical application design.

Oral Communications: Ability to express oneself and communicate with others verbally; recognizing that verbal communication is more than just language - it includes tone, style and structure.

Application Delivery Process: Knowledge of major tasks, deliverables, formal methodologies and disciplines for delivering new or enhanced applications.

Technical: SQL, Unix, Windows, network, Databricks, Azure & AWS cloud, MongoDB, scripting, AI.

Previous experience in the derivatives and technical space is preferred.

CONTACTS:

Wide range of internal and external contacts including directors, senior directors and vice presidents, other technology areas, business clients and vendors.

JOB COMPLEXITIES/CHALLENGES:

• Analyzing project and/or technical risk, using available information, to support business recommendations.
• Analyzing business and/or client processes and practices to identify and recommend opportunities for enhancement.
• Developing solutions or recommendations to improve processes and practices in order to increase effectiveness and efficiency (e.g., deployment methodologies).
• Assessing work and information flows to identify and recommend appropriate solutions.
• Providing overall solutions to complex application problems.
• Providing advice and direction to project team and business/project sponsor regarding all aspects of technology planning and performance.
• Providing application solutions or making technology selection decisions that are often made in situations where business requirements are not completely defined or changing.
• Estimating project work effort where new technology is involved and no guidelines exist.
• Making decisions with respect to application solutions or technology selection which impact one or several applications resulting in significant financial impact to the project.

PHYSICAL DEMANDS/WORKING CONDITIONS:

• Must prioritize and delegate tasks to meet schedules of several concurrent projects and support tasks.
• Required to work outside of normal working days/hours where necessary.
• On call (pager) to provide after hour support for escalations.

ATTRIBUTES:

• Accountability
• Teamwork & Partnering
• Building Trust & influence
• Conceptual Thinking
• Agile/Adaptable
• Confident
• Communication

What you need to know:

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location: 150 Cheapside, 1st Flr, London

Employment Type: Regular

Weekly Hours: 35

Skills: Accountability, Analytical Thinking, Application Production Support, Business Processes, Business Requirements, Communication, Facilitation, Feasibility Studies, Impact Analysis, Implementation Planning, Innovative Solutions, IT Operations Support, Operational Efficiency, Problem Solving, Process Improvements, Solutions Development, Technical Knowledge, Work Collaboratively.

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.