At a Glance
- Tasks: Provide in-house service and support to our client service team, focusing on customer satisfaction.
- Company: Join Canada Life, a trusted company improving the well-being of Canadians.
- Benefits: Competitive salary, health benefits, education reimbursement, and flexible time off.
- Other info: Dynamic workplace with career growth opportunities and community involvement.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, Microsoft Office proficiency, and a high school diploma.
The predicted salary is between 43400 - 65100 £ per year.
Temporary Full Time - As a Service Support Associate, you will provide in-house service and administrative support to our client service team. With a focus on customer service, well-developed communication skills and excellent Microsoft Office knowledge, you will also communicate verbally and in writing with plan administrators as well as advisors in the processing and ongoing maintenance of our employee benefits business. Please note this is a 12 Month Contract.
What you will do:
- Acting as a liaison between clients and head office departments
- Handle routine client changes, and administrative and claim inquiries
- Process client plan changes
- Ordering employee booklets, contracts, enrollment forms, ID cards, etc.
- Assisting service team with the preparation of new group submission materials proposals and presentation materials
- Word processing duties including a variety of materials such as correspondence, administration guides, census data requests, etc.
- Responsible for the creation of client and advisor reporting
- Provide other administrative support as needed to enhance the client experience, contributing to an efficient, energized and effective Group Customer Team
- Provide back-up support to other positions on the team as required
What you will bring:
- Highly adaptable, driven to be your best, and proven initiative
- Well-developed customer service skills
- Strong oral and written communication skills
- Requires excellent Word, Excel, PowerPoint and Outlook skills
- Strong organizational and time management skills with the ability to handle multiple tasks and work to deadlines
- Attention to detail key
- Good problem-solving skills
- Ability to work independently as well as in a team environment
- Knowledge of the group insurance industry would be an asset
- Minimum high school diploma
In addition to this, the successful candidate will be required to successfully complete the Group Life and Health Primer online study course under the Certified Employee Benefits Specialist Program.
What we offer:
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Associate - 12 Month Contract in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Canada Life.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Canada Life. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Support Associate - 12 Month Contract in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Canada Life.
How to prepare for a job interview at Canada Life
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Canada Life's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Canada Life offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
