At a Glance
- Tasks: Lead the implementation of innovative ServiceNow solutions and optimise data management practices.
- Company: Join Canada Life, a trusted leader in financial security for millions.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact by advancing IT asset management and service configuration.
- Qualifications: Proven experience with ServiceNow and strong leadership skills required.
The predicted salary is between 63000 - 77000 £ per year.
Permanent Full Time
The Service Now Technical Solutions Lead plays a pivotal role in implementing and advancing the Common Service Data Model (CSDM) practice.
This role is responsible for ensuring the successful adoption of CSDM principles, aligning data models with organizational needs, and guiding teams through the integration and modernization of data discovery practices.
Partnering closely with the Service Configuration Manager and IT Asset Management Manager, you will lead technical improvements and innovations across service configuration and asset management processes and platforms.
Your leadership ensures that Service Configuration Management and IT Asset Management practices are optimized, CI/asset data management is streamlined, and the overall service management strategy aligns with business objectives.
Drawing on deep technical expertise in the Service Now platform—including ITOM Discovery, Service Configuration Management, and IT Asset Management—combined with CSDM methodology, you will mature both disciplines individually and at their intersection.
This will strengthen the delivery and lifecycle management of services and IT assets across the organization.
What you will do
- Provide subject matter expertise and industry best practises
- Influence change and drive adoption of industry best platform practices for configuration, discovery, and IT asset management.
- Lead the implementation and sustainment of the Common Service Data Model (CSDM) across the Service Now platform.
- Ensure the successful adoption of CSDM principles, guiding teams through the modernization of discovery and data integration practices.
- Develop and maintain the operating model for Technical Services ensuring long-term scalability and sustainment.
- Oversee the design process, implementation and sustainment of Service Mapping to ensure business applications, services and dependencies are accurately modeled and consumed.
- Provide architecture and technical direction for design and implementation (CSDM/Service Offerings/ITAM) and co-team with Enterprise Architecture
- Define and maintain the data flow architecture across Service Now modules (e. g., SAM, HAM, APM) to ensure alignment with configuration and asset management practices.
- Collaborate with ITAM and Service Configuration teams to raise awareness and provide education, supporting CMDB and ITAM process maturity.
- Review and recommend enhancements to configuration management practices, processes, and procedures, focusing on automation and operational efficiency.
- Participate in data governance activities related to CSDM, ITAM, and other Service Now platform data, ensuring compliance with standards.
- Work with internal and external stakeholders to understand data demands and manage platform requirements, aligning with CSDM principles.
- Partner with stakeholders across IT Operations, ITAM, Service Configuration, Cloud Engineering, Finance, EA and GRC to align data and processes with enterprise goals.
- Lead technical data normalization efforts prior to ingestion into the CMDB and ITAM systems of record.
- Define technical and procedural requirements with stakeholders; design, test, and implement solutions that deliver measurable value.
- Communicate technical problems and solutions effectively to both technical and non-technical audiences.
- Maintain current Service Now knowledge through self-study and utilization of available training
- What you will bring
- Ideal candidate must have proven track record in Service Now technologies and comfortable in the dynamic atmosphere
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Minimum of 7 years of progressive experience in Service Now Platform, IT Service Management, IT Operations, and/or IT Asset Management.
• Proven technical knowledge and hands-on experience with
- Advanced hands-on experience with Service Now ITOM Discovery and Service Mapping – design, configuration, and sustainment.
- Hands-on experience with Service Now Service Mapping configuration/implementation and custom development and scoped applications
- Advanced experience with CSDM design and implementation, including aligning services, applications, and technical services.
- Hands-on experience with IT Asset Management (SAMPro and HAMPro) with integration into CMDB.
Including implementation of platform plugins and integrations (SGC & Saa S integrations).
- Strong leader in CMDB governance, data modeling, and normalization to ensure quality and sustainability.
- Strong understanding of service and asset lifecycle management and where the disciplines intersect.
- Ability to translate technical dependencies into business service models that enable decision-making and operational efficiency.
- Ability to understand business requirements and convert them into solution designs
- Demonstrated experience in defining data flow architectures across Service Now modules and implementing automation to drive efficiency.
- Excellent analytical, collaboration, and stakeholder engagement skills, with the ability to communicate technical concepts clearly to both technical and non-technical audiences.
- Adept at working in a team environment, and able to handle multiple priorities
- Service Now certifications in Service Now platform, ITOM, ITAM, CSDM (preferred).
- The base salary for this position is between
- $76,400
This represents base salary only and does not represent other variable compensation components of our total compensation ( i. e. annual bonus, commission etc).
If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity.
All applications received will be reviewed on a rolling basis.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here.
You’re part of a diverse and inclusive workplace where your career and well-being are championed.
You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians.
It’s our driving force.
Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States.
As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings.
We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.
We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies.
To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife. com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
Service Now Technical Solutions Lead - CSDM, IT Asset & Service Configuration in London employer: Canada Life
Canada Life is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to career development, flexible health benefits, and a supportive work culture, employees are encouraged to thrive in their roles while contributing to the community. The bilingual Customer Service Representative role offers a structured environment where you can make a meaningful impact by assisting clients with empathy and professionalism.
StudySmarter Expert Advice🤫
We think this is how you could land Service Now Technical Solutions Lead - CSDM, IT Asset & Service Configuration in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Canada Life values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Canada Life might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Canada Life!
✨Direct Apply to Canada Life
Let's not forget to apply directly through the Canada Life website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Now Technical Solutions Lead - CSDM, IT Asset & Service Configuration in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Canada Life.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Canada Life. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Canada Life
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
