At a Glance
- Tasks: Lead process redesigns to enhance performance and efficiency in a dynamic environment.
- Company: Join Canada Life, a trusted name improving the well-being of Canadians.
- Benefits: Enjoy competitive salary, health benefits, career development, and flexible work options.
- Other info: Collaborative culture with excellent growth opportunities and community involvement.
- Why this job: Make a real impact by driving operational modernization and continuous improvement.
- Qualifications: Experience in Lean methodologies and strong analytical skills required.
The predicted salary is between 71900 - 119800 € per year.
The Process & Platforms Excellence team is looking for a Process Excellence Lead. The Process Excellence Lead, reporting to a Manager, plays a key role in advancing operational modernization and fostering continuous improvement by leading process redesigns that boost performance, efficiency, and effectiveness. Working closely with business operations and modernization leaders, this role helps design and implement process excellence projects, assesses opportunities for ongoing improvement, and contributes to broader business modernization initiatives.
What you will do:
- In-depth analysis of existing processes to identify areas that require re-engineering.
- Thinking outside the box to devise entirely new ways of processing tasks.
- Gather quantitative and qualitative data through conducting focus groups, internal surveys, interviews, job shadows and time studies, etc. virtually and/or in-person.
- Analyze findings including large and complex data sets and reports.
- Prepare process maps and analyze them for improvement opportunities.
- Propose process improvements informed by data analysis through the application of Lean methodologies.
- Perform business process redesign to meet organizational goals and drive business modernization efforts.
- Drive design and execution of the process re-engineering projects.
- Significant contributor to business cases by quantifying and qualifying operational impacts.
- Provide analysis and reconciliation support through savings realization period.
- Develop an analysis to assess the impact of process changes on capacity, efficiency, quality, and other key performance indicators.
- Support continuous improvements framework in collaboration with the business partners.
- A pivotal contributor to shaping the future operational landscape of the business, in alignment with the Canada Life Modernization strategy.
- Key results include better customer experience, higher quality, and increased productivity to support business goals.
What you will bring:
- Demonstrated expertise in Lean Methodology, encompassing proficiency in applying Lean principles, tools, and the successful implementation of process improvements.
- Excellent interpersonal skills to effectively gather process requirements, obtain approvals, build relationships and provide sufficient influence to achieve success.
- Exceptional critical and analytical skills to evaluate current processes and identify opportunities for substantial transformation.
- Proficient in breaking down intricate problems into manageable components to pinpoint and address areas for enhancement.
- Innovative and creative mindset to develop entirely new methodologies for task execution.
- Expertise in analyzing complex data to determine the most suitable course of action towards achieving objectives.
- Comprehensive understanding of technologies that can be utilized to streamline new processes.
- Collaborative approach, working across various departments and engaging stakeholders in the re-engineering initiatives.
- Strong execution capabilities to ensure effective implementation of improvement and transformation opportunities in a dynamic environment.
- Meticulous attention to detail and precision in a fast-paced setting.
- Excellent time management skills with the ability to prioritize competing projects effectively.
- Transparent communication with all stakeholders regarding the changes and the underlying reasons for their necessity.
Qualifications:
- University Degree in industrial engineering, business administration, computer science, etc. or equivalent experience or qualification.
- Professional certification(s) related to process design and improvement (Lean Six Sigma; Lean Analysis; Business Analysis).
- 3+ years experience leading and delivering operational process improvements or initiatives.
- Excellent communication skills with experience creating and leading presentations to senior leadership.
- Skilled at building strong, collaborative relationships at all levels of an organization.
- Ability to communicate effectively, coach and support project teams.
- High proficiency (8/10) with Excel, PowerPoint; Visio or any other process mapping tools.
- Competent (5/10) with PowerBI; Tableau; SQL; Azure Databricks; Minitab; Familiarity with ARENA; SIMUL8 are assets.
- Financial services/insurance business knowledge is an asset.
- Understanding of the Mutual Fund product and regulation is a significant asset.
The base salary for this position is between $71,900- $119,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
What we offer:
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies. Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
Process Excellence Lead in London employer: Canada Life
Canada Life is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to career development, flexible health benefits, and a supportive work culture, employees are encouraged to thrive in their roles while contributing to meaningful community initiatives. The Process Excellence Lead position offers a unique opportunity to drive operational modernization in a collaborative environment, making a tangible impact on the financial well-being of Canadians.
StudySmarter Expert Advice🤫
We think this is how you could land Process Excellence Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Process Excellence Lead role.
✨Tip Number 2
Prepare for interviews by practising common questions related to process improvement and Lean methodologies. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your expertise effectively.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to drive process improvements in past roles. We want to see your thought process and how you tackle complex problems, so be ready to discuss specific projects.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to show your genuine interest in the role.
We think you need these skills to ace Process Excellence Lead in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Lean methodologies and process improvements. We want to see how your skills align with the role of Process Excellence Lead, so don’t hold back!
Showcase Your Analytical Skills:Since this role involves a lot of data analysis, be sure to include examples of how you've tackled complex problems in the past. We love seeing candidates who can break down intricate issues and propose effective solutions.
Highlight Collaboration Experience:This position requires working closely with various departments, so share any experiences where you’ve successfully collaborated with others. We’re looking for team players who can engage stakeholders effectively!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the Process Excellence Lead role. We can’t wait to hear from you!
How to prepare for a job interview at Canada Life
✨Know Your Lean Methodology
Make sure you brush up on your Lean principles and tools before the interview. Be ready to discuss how you've applied these methodologies in past roles, as this will show your expertise and ability to drive process improvements.
✨Prepare for Data Analysis Questions
Since the role involves analysing complex data sets, be prepared to talk about your experience with data analysis tools like Excel or PowerBI. You might even want to bring examples of how you've used data to inform process redesigns in previous positions.
✨Showcase Your Interpersonal Skills
This position requires excellent communication and relationship-building skills. Think of specific examples where you've successfully collaborated with different departments or stakeholders to achieve a common goal, and be ready to share those stories.
✨Think Outside the Box
The job description mentions the need for innovative thinking. Prepare to discuss any creative solutions you've implemented in the past. This could be a unique process you designed or a new methodology you introduced that improved efficiency.
