At a Glance
- Tasks: Be the first point of contact for clients and support daily operations in a dynamic environment.
- Company: Join Canada Life, a trusted company improving the well-being of Canadians.
- Benefits: Enjoy competitive salary, health benefits, career development, and community involvement opportunities.
- Other info: Flexible work environment with strong emphasis on community and employee recognition.
- Why this job: Make a real impact while growing your career in a fast-paced, supportive team.
- Qualifications: Bilingualism is a plus; experience in operations or sales support is preferred.
The predicted salary is between 36900 - 49800 £ per year.
We are hiring an Operations Coordinator in London, Ontario. Reporting to the Sales Support Manager, Financial Solutions Centre (FSC), the Operations Coordinator role ensures all regular daily administrative functions are accomplished to meet a high service level for FSC clients.
What you will do:
- First point of contact for business with customers at reception through general email, Canada Post mail and courier; triage incoming requests.
- Provide outgoing mail and courier support to the FSC.
- Provide general in-office support and business support to the FSC (Multi-Functional Devices, supplies, troubleshooting, forms, inquiries, etc.).
- Schedule client meetings with FSC Financial Service Representatives (FSR’s).
- Welcome calls to new mutual fund clients.
- Perform periodic mail merges and file transfers to support new clients to the FSC.
- Support FSC sales campaigns.
- Provides administrative support duties to local team, including general office and premise responsibilities.
- Perform basic reporting for management and team as required.
- Share ideas in the spirit of continuous improvement and input into initiatives.
- Provide support of servicing activities for client accounts, including updating account information, assigning financial and non-financial requests, quality control, responding to service requests, follow up and adjustments.
- Support office compliance measures as required.
- Proactively support sales with activity management and supporting key sales functions within the sales roles.
- Support the execution of business plans.
What you will bring:
- Bilingualism (French and English) is considered an asset.
- Operations or Sales Support related experience within Financial Services or Insurance Industry.
- Post-secondary education required.
- IFIC Mutual Fund or Canadian Securities Course and/or LLQP Insurance licensing is considered an asset.
- Salesforce and OnBase knowledge considered an asset.
- Understanding the operation of a sales organization.
- Critical thinking skills with an aptitude for new ways of working.
- Skilled at building strong, collaborative relationships with multiple business partners across the region and country.
- Strong passion for working in a high performance, fast-paced sales environment.
- Ability to work well within a diverse team environment as well as a strong ability to work well independently.
- Self-starter who has the ability to be nimble and change direction when needed.
- Strong organizational skills, with the ability to juggle multiple priorities and meet deadlines.
- Strong written, verbal and virtual communication skills.
- Work with the team to ensure all roles are clear on how to put “the customer at the centre of what we do.”
- Ability to succeed and work well under pressure.
- Ability to adapt in an ever-changing business environment.
- Ability to prioritize activities to drive highest business impact.
The base salary for this position is between $36,900 - $49,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus, commission etc.). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
What we offer:
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
Operations Coordinator in London employer: Canada Life
Canada Life UK is an exceptional employer that prioritises the well-being and growth of its employees, offering a modern and agile work environment in vibrant locations like Bristol, London, and Watford. With a strong focus on building better futures, the company fosters a welcoming culture and provides ample opportunities for professional development, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Canada Life. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Canada Life before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Canada Life:Your cover letter is your chance to shine! Tell us why you want to work at Canada Life specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Canada Life!
How to prepare for a job interview at Canada Life
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
