At a Glance
- Tasks: Lead a team to enhance client relationships and drive business growth in Eastern Canada.
- Company: Join Canada Life, a trusted leader in financial services with a strong community focus.
- Benefits: Enjoy competitive salary, health benefits, career development, and a supportive work environment.
- Other info: Flexible location options and commitment to employee well-being and community involvement.
- Why this job: Make a real impact by improving client experiences and leading a high-performing team.
- Qualifications: 10+ years in financial services with strong leadership and relationship management skills.
The predicted salary is between 58540 - 71548 £ per year.
As a Regional Director, Client Relationships, Eastern Canada you will provide strategic leadership and direction for a team of Regional Managers responsible for delivering an exceptional client experience across Workplace Retirement clients. You will be accountable for driving client retention, growth, and satisfaction within your region while ensuring alignment with national business objectives and client relationship strategies.
Acting as a senior leader and trusted partner, you will collaborate closely with Workplace Retirement & Savings partners and key stakeholders to strengthen client relationships, support business growth, and deliver consistent service excellence. You will also play a critical role in developing talent, fostering a high-performance culture, and championing initiatives that enhance the client, advisor, and member experience.
Success in this role requires strong leadership capabilities, business acumen, strategic thinking, and the ability to influence outcomes across a complex stakeholder environment.
What you will do:
- Lead, coach, and develop a team of Regional Managers, fostering a culture of accountability, collaboration, continuous improvement, and service excellence.
- Develop and execute regional strategies that drive client retention, growth, client satisfaction, and overall portfolio performance.
- Ensure consistent execution of national client relationship strategies, priorities, and business objectives across the region.
- Partner closely with workplace retirement & savings leaders to align on opportunities, address challenges, and achieve business results.
- Build and maintain strong relationships with key clients, advisors, consultants, and industry stakeholders, acting as an executive sponsor for strategic relationships and complex client situations.
- Provide leadership and oversight for client retention initiatives, business planning, and growth opportunities, including expansion of existing client relationships.
- Act as the senior escalation point for complex client, advisor, and operational issues, ensuring timely resolution and positive outcomes.
- Champion client-centric decision-making by bringing the voice of clients, advisors, and members into business planning and strategic discussions.
- Drive organizational change and continuous improvement initiatives that enhance client experience, operational effectiveness, and team performance.
- Represent Canada Life within the marketplace through client meetings, industry events, finalist presentations, and relationship-building activities.
- Contribute to the development and execution of national Workplace Retirement & Savings priorities, initiatives, and best practices.
- Oversee workforce planning, resource allocation, and succession planning to ensure the long-term effectiveness of the region.
What you will bring:
- 10+ years of experience in the financial services industry, including significant experience within Workplace Retirement or a related business.
- Demonstrated success leading leaders and developing high-performing teams.
- Strong understanding of client relationship management, retention strategies, and business growth initiatives.
- Proven ability to develop and execute strategic plans that achieve client, employee, and business objectives.
- Exceptional relationship-building and stakeholder management skills, including experience working with senior client and executive stakeholders.
- Strong business acumen, analytical skills, and decision-making capabilities.
- Experience leading organizational change and driving continuous improvement initiatives.
- Excellent communication, presentation, influencing, and negotiation skills.
- Ability to collaborate effectively across functions and build strong partnerships with internal and external stakeholders.
- Post-secondary education in a related field or equivalent industry experience.
- CEBS, RPA, or other industry designations are considered an asset.
- Ability to travel as required.
The base salary for this position is between $111,400 - $161,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Grow with Canada Life. We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values every day: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!
What we offer:
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
Learn more about Canada Life. We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
Director, Client Relationships Eastern Canada in London employer: Canada Life
Canada Life is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to career development, flexible health benefits, and a supportive work culture, employees are encouraged to thrive in their roles while contributing to the community. The bilingual Customer Service Representative role offers a structured environment where you can make a meaningful impact by assisting clients with empathy and professionalism.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Client Relationships Eastern Canada in London
✨Tip Number 1: Tap Into Professional Networks
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Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Canada Life. You never know who might be your next boss or a crucial contact!
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✨Tip Number 4: Apply Directly on Company Websites
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We think you need these skills to ace Director, Client Relationships Eastern Canada in London
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Canada Life and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
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How to prepare for a job interview at Canada Life
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
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If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Canada Life.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Canada Life's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
