At a Glance
- Tasks: Lead initiatives to boost client growth and engagement in the Benefits & Insurance sector.
- Company: Join Canada Life, a trusted name improving Canadians' well-being.
- Benefits: Competitive salary, health benefits, education reimbursement, and community involvement support.
- Other info: Dynamic work environment with strong community focus and career development opportunities.
- Why this job: Make a real impact on clients' lives while advancing your career.
- Qualifications: 7+ years in growth, customer experience, or related leadership roles.
The predicted salary is between 51750 - 63250 £ per year.
Client Advisory Services (CAS) is Canada Life's advice and sales organization focused on building individual relationships with plan members and clients. Our Benefits & Insurance team helps bring that ambition to life by providing advice, guidance, and support across insurance and benefits solutions, helping Canadians navigate important health, coverage, and financial decisions. The team supports plan members and clients with optional and portable benefits, life conversions, and digital-direct insurance journeys. Through expert advice, advisor enablement and a focus on the client experience, we help Canadians make informed decisions while creating opportunities to strengthen long-term relationships with Canada Life.
Reporting to the AVP, Benefits & Insurance, the Director, Client Growth & Engagement is responsible for leading growth, engagement, and client experience initiatives that generate opportunities and improve outcomes across the Benefits & Insurance client journey. Working closely with Performance Management, this role translates sales funnel insights into actions that drive awareness, engagement, conversion, and lifetime client value.
What you will do:
- Lead growth and engagement initiatives that increase acquisition, engagement, conversion and retention.
- Partner closely with the Insurance Sales team to generate opportunities and improve lead conversion.
- Develop and execute campaigns, client journeys and engagement strategies across Portable Benefits, Individual Health & Dental, and Individual Insurance.
- Optimize member and client communications, digital journeys and engagement strategies using a test-and-learn approach to improve outcomes.
- Lead voice of customer and client satisfaction programs, ensuring feedback is captured in initiatives.
- Partner with Performance management to identify sales funnel opportunities and prioritize actions that improve conversion and growth.
- Measure and report on the impact of growth and engagement initiatives.
- Collaborate with Sales, Marketing, Digital, Tech and Member Experience teams to implement initiatives.
- Partner with Client Growth & Engagement leaders across CAS to create a more connected experience for plan members and clients.
What you will bring:
- 7+ years of experience in growth, customer experience, client engagement, sales enablement, or related leadership roles.
- Experience designing and delivering initiatives that drive engagement, conversion, and business growth.
- Strong understanding of customer journeys and client experience improvement practices.
- Experience using data and client insights to identify opportunities and improve outcomes.
- Proven ability to manage multiple initiatives and priorities simultaneously.
- Strong collaboration and stakeholder management skills.
- Experience in insurance, benefits, financial services, or a related industry.
The base salary for this position is between $114,200 - $164,200 annually. This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
What we offer:
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
Director, Client Growth & Engagement in London employer: Canada Life
Canada Life is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to career development, flexible health benefits, and a supportive work culture, employees are encouraged to thrive in their roles while contributing to the community. The bilingual Customer Service Representative role offers a structured environment where you can make a meaningful impact by assisting clients with empathy and professionalism.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Client Growth & Engagement in London
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Canada Life. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Canada Life.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Canada Life. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Director, Client Growth & Engagement in London
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Canada Life and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Canada Life how you can be a team player!
How to prepare for a job interview at Canada Life
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Canada Life.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Canada Life's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
