At a Glance
- Tasks: Handle calls to collect medical info and support underwriting decisions.
- Company: Join Canada Life, a trusted name in improving Canadians' well-being.
- Benefits: Competitive salary, health benefits, career development, and community involvement.
- Other info: Hybrid work model with opportunities for career advancement.
- Why this job: Make a real impact while working in a supportive and structured environment.
- Qualifications: Fluency in English and comfort with medical terminology required.
The predicted salary is between 43400 - 52800 £ per year.
Temporary Full Time - We are currently hiring a Customer Service Representative to join our Creditor Underwriting Call Centre team. In this role, you will handle inbound and outbound calls with applicants to collect medical information and complete standardized medical questionnaires. Accuracy, professionalism, and comfort with medical terminology are critical, as the information you gather directly supports underwriting decisions. This position is well suited to someone who enjoys working in a structured call centre environment, follows defined processes, and is confident discussing medical information with empathy and clarity.
What you will do:
- Manage a high volume of inbound and outbound calls in a call centre setting
- Speak with insurance applicants over the phone to obtain medical information using guided questionnaires
- Accurately document medical disclosures using approved systems and workflows
- Process creditor insurance applications in accordance with underwriting requirements
- Work closely with underwriters to request or clarify additional medical information
- Maintain confidentiality and handle sensitive medical information with care and professionalism
- Meet established performance expectations, including quality, productivity, and schedule adherence
- Provide a respectful, inclusive, and supportive experience for all applicants
What you will bring:
- Fluency in English (verbal and written)
- Experience in a call centre, healthcare, insurance, or other structured phone based role
- Medical terminology knowledge (course completed or currently in progress is required)
- Comfort discussing medical information clearly, accurately, and sensitively over the phone
- Strong listening skills and the ability to follow structured questionnaires and scripts
- Excellent attention to detail and high accuracy data entry and keyboarding skills
- Ability to work in a fast paced, highly structured environment
- Professional judgement and a strong commitment to confidentiality
- A positive, collaborative approach to working with applicants and internal partners
Reliability Status Security Clearance - this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.
This role follows a hybrid work model, with employees working in the office two (2) days per week from our London, Winnipeg, or Toronto locations, and working rotating shifts scheduled between 8:00 a.m. and 8:00 p.m. EST.
What we offer:
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
Customer Service Representative Creditor Underwriting - 6 Month Contract in London employer: Canada Life
Canada Life is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to career development, flexible health benefits, and a supportive work culture, employees are encouraged to thrive in their roles while contributing to the community. The bilingual Customer Service Representative role offers a structured environment where you can make a meaningful impact by assisting clients with empathy and professionalism.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative Creditor Underwriting - 6 Month Contract in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Canada Life.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Canada Life. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Representative Creditor Underwriting - 6 Month Contract in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Canada Life.
How to prepare for a job interview at Canada Life
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Canada Life's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Canada Life offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
