At a Glance
- Tasks: Assist with administrative functions for Group Retirement Plans and provide excellent customer service.
- Company: Join Canada Life, a trusted company improving the well-being of Canadians.
- Benefits: Enjoy competitive salary, health benefits, education reimbursement, and flexible work options.
- Other info: Dynamic workplace with opportunities for growth and community involvement.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Customer service focus, strong communication skills, and proficiency in MS Office required.
The predicted salary is between 41200 - 55700 £ per year.
Permanent Full Time - Reporting to the Administration Manager, you will be responsible for various administrative functions relating to Group Retirement Plans including RRSP, RPP, DPSP and various non-registered products. You will work closely with a Group Retirement Services Customer Service Specialist to assist them in their day-to-day caseload administration. You must become familiar with the Group Pension Administration System (GPAS) and various GRS processes.
What You Will Do
- Processing of both group and single contributions
- Processing of member application forms
- Processing of interfund transfers of client/member assets
- Processing of cash withdrawals and transfers between registered plans from/to other financial institutions
- Preparation of member disclosures and taking appropriate action at default stage
- Handling member and member plan maintenance on GPAS
- Handling basic related inquiries, telephone calls etc.
- Fostering relationships with administration staff with a team goal of providing the best customer experience
What You Bring
- Has a customer service focus with a positive can-do attitude
- Ability to effectively use MS Office programs at an intermediate level (Word, Excel & Outlook) required. Excel is used daily.
- Strong communication skills - both written and verbal
- Proven organization skills with the ability to work in a dynamic and changing environment
- Previous experience working in a results-driven role with tight deadlines
- Ability to stay focused with excellent attention to detail while performing routine tasks.
- Self-motivated and flexible to contribute as required in a team environment
- Completes assigned work by effectively following and making decisions based on detailed business processing rules and documented procedures.
- Responsive to standard communications within service delivery timeframes using sound verbal/written communication
- Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.
The base salary for this position is between $41,200 - $55,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Grow with Canada Life
We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. We’re looking for people who live our values every day: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!
What we offer:
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
Learn more about Canada Life. We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies. Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
Customer Processing Representative in London employer: Canada Life
Canada Life is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture and numerous career development opportunities. With flexible health benefits, a strong emphasis on community involvement, and a commitment to employee recognition, Canada Life fosters an environment where individuals can thrive both personally and professionally. Located in a vibrant community, this role as a Customer Processing Representative allows you to contribute meaningfully while enjoying a comprehensive rewards program.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Processing Representative in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Canada Life on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administrative tasks. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your Excel skills! Since this role involves daily use of MS Office, especially Excel, brush up on your spreadsheet skills and be ready to discuss how you've used them in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Canada Life.
We think you need these skills to ace Customer Processing Representative in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Processing Representative role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Skills:Don’t forget to mention your proficiency in MS Office, especially Excel! Since you'll be using it daily, showcasing your intermediate skills will definitely catch our eye. We love a detail-oriented candidate!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts well. We appreciate good communication skills, so let your writing reflect that!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Canada Life
✨Know Your Stuff
Familiarise yourself with the Group Pension Administration System (GPAS) and the various processes related to Group Retirement Plans. This will not only show your interest in the role but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you demonstrated a strong customer service focus. Highlight situations where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the company's values.
✨Excel at Excel
Since Excel is used daily in this role, brush up on your intermediate skills. Be ready to discuss how you've used Excel in previous jobs, whether it's for data analysis or managing information efficiently.
✨Communicate Clearly
Practice your verbal and written communication skills. You might be asked to explain complex processes or handle inquiries during the interview, so being clear and concise will make a great impression.
