Facilities Assistant

12 month Fixed-Term Contract Opportunity. Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

Job Summary: The role ensures the smooth operation of workplace facilities by applying a good knowledge of facilities management processes and procedures. The Facilities Assistant supports the management and coordination of third-party maintenance services, ensuring compliance with statutory, health & safety, and company standards, and contributes to the continuous improvement of workplace operations. The role is primarily based in London but requires flexibility to travel between CLUK sites and occasional out of hours working to meet business needs or respond to emergencies.

What You’ll Do:

• Maintenance: Lead and deliver planned and reactive maintenance tasks across all building systems (including HVAC, electrical, plumbing, fire safety, etc.), ensuring prompt response to requests and breakdowns to minimise business disruption. Exercise judgement in selecting appropriate solutions from defined options.
• Project Coordination: Oversee small maintenance and improvement projects, including planning, resource allocation, and progress monitoring. Apply a good understanding of procedures to coordinate activities and ensure project objectives are met.
• Compliance and Quality Oversight: Ensure compliance with statutory regulations, company policies, and health & safety standards by conducting inspections, audits, and quality checks of completed works. Identify and address risks, and recommend improvements where appropriate.
• Contractor and Record Management: Liaise with, supervise, and manage external contractors, ensuring all work is completed to specification, within agreed timescales, and in line with agreed standards. Maintain accurate records of maintenance activities, asset condition, and statutory inspections.
• Emergency and Out of Hours Support: Act as a key point of contact for building emergencies, coordinating response and resolution. Be available for occasional out-of-hours work, including evenings or weekends, to support business needs or emergencies.
• Workplace Support: Oversee office moves, space planning, and provide general workplace support to ensure smooth operations. Use initiative to select the most appropriate approach from established procedures.

Who You Are:

• Effectively manage personal workload, adapting flexibly to changing priorities and the approach needed to achieve outcomes.
• Confident in the use of MS Office software, Word/Excel/Outlook, including creating and maintaining spreadsheets.
• Communicate confidently and professionally with all stakeholders both in writing and verbally, providing regular updates to colleagues and line management.
• Follow established processes, proactively identify and manage emerging risks, and seek opportunities for continuous improvement in procedures.
• Experience working collaboratively in small teams and with external contractors to achieve shared objectives.
• Consistently demonstrate the behaviours and values outlined in CLUK's blueprint.
• Hold a full, clean driving licence and be comfortable travelling to multiple locations as required, including use of a company vehicle.
• Participate in the departmental out-of-hours call-out rota, being available for planned periods as necessary.

Qualifications:

• IOSH Managing Safely certificate to be completed by the candidate on commencement of the role.
• Full and clean driving license.
• Manual Handling training.
• Legionella training.
• Safe use of power tools.
• Working at heights training.
• First aid certification.
• Defibrillator training.

Benefits of working at Canada Life: We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that’s regularly reviewed. As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.

How we work at Canada Life: Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward. We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That’s why we offer a range of training, flexible working and opportunities to grow and develop.

Diversity and inclusion: Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we’re making in DEI, and we continue for it to be a significant focus.