Transition Support Administrator (BPA)

This job is with Canada Life UK, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Location: Can be located in the Bristol, Watford or London office. Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

Job Purpose

The role holder will support a pipeline of schemes transitioning to Buy-Out. This includes engagement with potential prospects i.e. via Employee Benefits Consultants, supporting Transition Consultants transferring the portfolio to Canada Life and migrating the data to our systems. They will have relationships with external parties across the industry in order to help transition the scheme and maintain existing relationships. Utilising their relationships to seek market feedback and providing recommendations on how to evolve our processes to improve outcomes for our members.

Key Accountabilities

• Support a portfolio of pension risk transfer transactions transitioning from an initial engagement to on-boarding. Working with a team of Transition Consultants and a contact for the Employee Benefits Consultants / Trustees throughout the end to end process. This person will take work with the various stakeholders with the transaction to manage the scheme through the full life cycle of the process. Facilitate the writing of good quality business in order to achieve or exceed agreed standards within agreed SLA and expectations of corporate clients. They will use their knowledge of Bulk Annuities to support Canada Life as a provider, understand what is achievable i.e. within legal or regulatory requirements and within the scope of services available, and the risks and challenges of taking on-board a particular client / portfolio. Working alongside the Pricing, Legal team, Finance and broader Operational Teams to ensure the contract is correctly administered, benefits understood, on-boarded to Aptia systems and we meet operational requirements agreed within the legal agreement. They will collaborate with the various internal and external stakeholder to support the project management the transition of the portfolio to Canada Life, working closely with the broader Operational Team to transfer the work across.
• Establish, develop and maintain strong relationships with Employee Benefit Consultants during the schemes transition to Buy-Out. Building long term business relationships. Including regular telephone calls and face to face external meetings to both Trustees and Corporate Clients.
• To be proactive in enhancing the process and support the administration of the scheme as they safely transition to By-Out. This will include the review of benefit specifications to ensure we can administer the agreed benefits. The role holder will also need to reconcile payroll to ensure we continue to pay benefits in line with our contractual obligations.
• Contribute to ensure the business is managed throughout the end to end process to ensure SLA and client expectations are exceeded. Develop good working relationships with internal departments, (Marketing, Sales Support, Compliance, Pricing, Aptia and Operations Teams) in order to enhance the Canada Life offering and the sales process.
• Customer facing including face to face meetings with internal and external including our senior leadership team. Working alongside the Legal, Finance, Actuarial, Sales and Marketing teams to prepare content and present at Trustee meetings.
• Proactively seek proposition and process feedback from the market, assess any changes that may be appropriate and communicating the recommendation and context to administration manager senior leadership team to enhance our proposition within the de-risking marketplace.

Desired Knowledge / Experience / Skills

• Demonstrates commitment to self-development.
• PC literate.
• Able to develop good working relationships within team and with internal and external customers.
• Able to organise work under pressure and to tight deadlines.
• Good problem solving, analytical and financial skills, ability to understand high volumes of customer data as well as pension benefit calculations.
• Track record of building effective relationships in complex environments.
• Strong organisational and change management skills and attention to detail with a demonstrated ability to prioritise and work independently, managing a high volume of tasks and deadlines.
• Good knowledge of all products, processes and procedures within team.
• Able to work on own initiative and to agreed targets by prioritising and planning.
• Able to assist between all teams as demand requires.

Benefits of working at Canada Life

We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.

How we work at Canada Life

Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward. We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop.

Diversity and inclusion

Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus. "At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK.

We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.