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For Companies At a Glance
- Tasks: Support customer queries and enhance service excellence in a dynamic team.
- Company: Join Canada Life UK, a modern and welcoming organisation focused on building better futures.
- Benefits: Enjoy competitive salary, generous pension, private medical insurance, and professional development opportunities.
- Why this job: Be part of a transformative journey, making a real impact on customer experiences.
- Qualifications: 5 GCSEs (A*-C) including English and Maths; strong communication and problem-solving skills.
- Other info: Flexible working arrangements available to support your work-life balance.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
Contract Type: 6 month FTC
What We’re Building
We now need a Senior Administrator to support the transformation and the future growth of the business within the Customer Services function, so it can stand out for the experience and service we deliver by building on our service reputation, and delivering market-leading service excellence for our customers and advisers.
Job summary - Onboarding Team
To be actively engaged in the resolution of customer and adviser queries. The expectation is this individual will demonstrate a proactive and positive desire to deliver the best possible customer experience for customers throughout the journey with Canada Life International. This will involve resolving a wide range of queries for both the IOM and Dublin office of Canada Life International as well as proactively contributing to designing and delivering the most positive experience for CLI customers.
New Business for Offshore Bonds. Processing customer applications and requests within agreed service levels. Focus on risk-based decisions to ensure we keep the business safe as well as provide great customer service.
Key skills for this Team:
- Excellent communication skill both spoken and written
- Problem solving ability
- Resilience and Adaptability
What you’ll do
- Be an active and positive team member focused on providing the best possible customer experience within the Customer Contact area.
- Achieve an average quality score of over 90%
- Achieve an average weighted productivity score of over 95%
- Proactively identify enhancements to processes and contribute towards their implementation
- Identify, understand and collate CLI customer needs, requirements and feedback
- Engage and collaborate with peers across both the International Business and the wider group to ensure that experiences and successes are shared in order to break down silos and support the positive customer journey throughout all areas of the business.
- Proactively take ownership for self-development and demonstrate the desire to progress their career within CLI.
Who you are
- Demonstrates enthusiasm and a positive approach to their working performance
- Be open and able to adapt to change
- Articulate and possess excellent communication skills
- Strong team player who is able to work with limited supervision
- Confident self-starter
- Takes a logical and organised approach to problem solving
- Has the desire to develop a career within a customer centric environment.
- Has a strong attention to detail and enjoys delivering quality outcomes
- Experience within a life assurance environment would be an advantage
Qualifications
- Minimum 5 A* - C / 9 - 4 Grade GCSEs (including English and Math) or equivalent - essential
Benefits of working at Canada Life
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that’s regularly reviewed. As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.
How we work at Canada Life
Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.
We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That’s why we offer a range of training, flexible working and opportunities to grow and develop.
Diversity and inclusion
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we’re making in DEI, and we continue for it to be a significant focus.
“At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all.” Nick Harding, Chief People Officer, Canada Life UK
We appreciate that everyone has different work and life responsibilities. We’re happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.
Customer Service Senior Admin in Douglas employer: Canada Life UK
Contact Detail:
Canada Life UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Senior Admin in Douglas
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Canada Life UK. Understand their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think of examples from your past experiences that highlight your skills and adaptability. We want you to shine!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and articulate. Remember, this role is all about providing excellent customer service, so demonstrate your ability to communicate effectively and positively.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace Customer Service Senior Admin in Douglas
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Senior Admin role. Highlight your relevant experience and skills that match the job description, especially your communication and problem-solving abilities.
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We want to see that you’re excited about the opportunity to contribute to a positive customer experience at Canada Life UK.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role there.
How to prepare for a job interview at Canada Life UK
✨Know Your Customer Service Stuff
Make sure you brush up on customer service principles, especially in a financial context. Understand the importance of delivering a positive experience and be ready to share examples of how you've handled customer queries or resolved issues in the past.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare a few scenarios where your communication made a difference in resolving a problem or enhancing a customer’s experience.
✨Be Ready to Problem Solve
Think of some tricky situations you've faced in previous roles and how you tackled them. The interviewers will likely ask about your problem-solving abilities, so having specific examples ready will show that you're proactive and adaptable.
✨Demonstrate Your Team Spirit
Canada Life values collaboration, so be prepared to discuss how you work within a team. Share experiences where you contributed to a team goal or helped a colleague, highlighting your ability to work well with others and support a positive environment.
