At a Glance
- Tasks: Lead a team to ensure high-quality claims assessment and drive technical excellence.
- Company: Join Canada Life UK, a modern and agile organisation focused on building better futures.
- Benefits: Enjoy a competitive salary, generous pension, private medical insurance, and professional development opportunities.
- Other info: Flexible working arrangements available to support work-life balance.
- Why this job: Make a real impact in the insurance sector while fostering a culture of continuous improvement.
- Qualifications: Experience in protection claims and strong analytical skills required.
The predicted salary is between 60000 - 75000 £ per year.
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
Job Summary
To ensure consistent, accurate and high-quality claims assessment philosophy is set, maintained and adhered to across the claims management teams for all Group Protection products. To drive claims technical knowledge and excellence to deliver high quality claims capability. Ensure appropriate legal, regulatory, compliance and financial controls are embedded into processes so that risk is appropriately mitigated. Line management responsibility for a small team of senior claims management consultants.
What You'll Do
- Ensure a fair and informative sampling programme for claims that:
- Regularly informs the line managers of individual and process performance.
- Enables recommendations and approval for authority level amendments.
- Reflects how effective policy conditions are upheld.
- Ensures consistency in outcomes amongst all assessors.
- Ensure processes are accurate and sufficiently informative so that payments are made for liabilities described in the Policy terms and Conditions.
- Provide technical support for complex claims and provide approval for high benefit claims, always working within authority limit.
- Lead a well controlled calibration panel which meets regularly and provides technical guidance and support for claims decisions.
- Proactively manage an ongoing cycle of claims technical training and knowledge sharing to drive claims technical excellence within the claims team and champion continuous improvement.
- Regular engagement with re-insurers and medical officers to identify and address knowledge gaps and drive continuous improvement.
- Ensure team activity corresponds with Risk, Compliance and Legal guidelines and through audit trails reflects the highest levels of integrity required in a claims environment.
- Handle Personal Sensitive information in line with company procedure and ensure the higher risks associated to medical information is carefully managed when liaising with multiple parties.
Who You Are
Knowledge
- Significant levels of protection knowledge and policy conditions.
- Strong knowledge of claims.
- Knowledge of key areas of risk and controls required in claim environment.
- Good medical knowledge and how this relates to protection products.
- Knowledge of Insurance sector.
- Knowledge of Data Protection and handling personal sensitive information.
Skills
- Analytical and attention to detail so that complex policy terms are understood and correctly interpreted.
- Excellent verbal communication skills to enable clear communication to teams so that processes can be followed.
- Listening skills to ensure areas of confusion are addressed.
- Written skills to ensure clear and concise articulation of instructions.
- Influence and persuade to ensure all parties understand reasons for processes and controls.
Experience
- Working in Protection claims/environment.
- Handling complex cases, appeals, legal disputes.
- Applying Policy Conditions and training/communicating to others on how to apply.
- Oversight of quality sampling and other key controls associated to claims.
- Reading medical information and applying to protection terms and conditions.
- Process sign off.
- High value claims/decisions.
- Declining claims and FOS and Ombudsman referrals.
- Upwards communication to senior management and ability to put forward recommendations for improvement.
- Reinsurance referrals.
- Previous experience in a similar role preferred.
Benefits of working at Canada Life
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.
How we work at Canada Life
Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.
We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop.
Diversity and inclusion
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus.
At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all.
We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.
Senior Technical and Quality Manager in Bath employer: Canada Life UK
Canada Life UK is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive salary and comprehensive benefits package, including a generous pension scheme and private medical insurance. Our unique work culture fosters inclusivity and collaboration, encouraging personal and professional growth through continuous training and flexible working arrangements, making it an ideal place for those seeking meaningful and rewarding careers in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical and Quality Manager in Bath
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
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Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Canada Life UK. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Senior Technical and Quality Manager in Bath
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Canada Life UK.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Canada Life UK. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Canada Life UK
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Canada Life UK to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Canada Life UK, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Canada Life UK's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
