Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead projects to enhance customer service and operational efficiency.
- Company: Join Canada Life UK, a leader in retirement and investment solutions since 1903.
- Benefits: Enjoy competitive salary, flexible working, and comprehensive benefits including private medical insurance.
- Why this job: Be part of a culture that values innovation, teamwork, and personal development.
- Qualifications: Experience in project management and knowledge of Lean or Six Sigma methodologies required.
- Other info: This is a 6-month fixed-term contract based in Bristol.
The predicted salary is between 36000 - 60000 £ per year.
6 Month Fixed-Term Contract Opportunity. Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
Job Summary
The Operational Excellence Manager is responsible for leading large scale initiatives that enhance the quality of service across the protection customer services department. This role focuses on delivering exceptional customer service by identifying areas for improvement and preparing processes to be easily trainable. The Operational Excellence Manager ensures that customers receive the highest level of service. Additionally, the Operational Excellence Manager will manage and deliver projects, ensuring they are completed on time, within scope, and within budget, while maintaining high standards of quality and stakeholder satisfaction.
What You'll Do
- Process Optimisation and Training Preparation
- Lead large-scale improvement projects driving strategic initiatives for operational efficiency.
- Identify and evaluate processes suitable for simplification and standardisation.
- Develop and document standard processes to ensure processes are easy to train and understand.
- Establish clear performance metrics to ensure processes are consistently followed and improved.
- Successfully manage projects and business changes of varying sizes to ensure organisational goals and regulatory requirements are met.
- Coordinate and lead project teams, ensuring clear communication and alignment with project objectives.
- Monitor project progress, identify potential risks, and implement mitigation strategies to ensure successful project delivery.
- Ensure necessary resources are in place to support projects to completion, influencing activity and change across different business areas.
- Support process improvement initiatives using Lean, Six Sigma, and other methodologies.
- Monitor and report on the progress of process improvement projects, ensuring milestones are met and benefits are realised.
- Optimise resource allocation to ensure all teams have the necessary tools and support to achieve their objectives.
- Deliver exceptional customer service for accounts teams, life claims, and flex teams.
- Focus on improving customer satisfaction through better service delivery and streamlined claims handling.
- Provide mentorship and coaching to team leaders, supporting their professional development and helping them enhance their leadership skills.
- Encourage team leaders to embrace innovation and continuous improvement, staying flexible and open to new ideas and approaches.
- Ensure that all processes and service delivery meet the highest standards of quality and efficiency.
- Promote a culture of high standards and continuous improvement within the team.
Who You Are
- Technical Expertise
- Comprehensive understanding of insurance products, services, and regulatory requirements.
- Knowledge of methodologies like Lean, Six Sigma, and continuous improvement.
- Familiarity with risk management practices and compliance standards.
- Proven ability to manage and deliver projects on time, within scope, and within budget, ensuring high standards of quality and stakeholder satisfaction.
- Strong leadership skills to guide and inspire teams towards achieving operational goals.
- Exceptional verbal and written communication skills to convey strategies and changes effectively.
- Ability to build and maintain effective relationships with team members and stakeholders.
- Excellent analytical and problem-solving skills to identify inefficiencies and implement effective solutions.
- Strong decision-making skills to act swiftly and effectively in addressing operational challenges.
- Encourage and drive innovative solutions to enhance operational efficiency and effectiveness.
- Ability to manage and lead teams through organisational changes.
- Encouraging a culture of constructive feedback, where team members feel supported in their growth and development.
Benefits of working at Canada Life
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that’s regularly reviewed. As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.
How we work at Canada Life
Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.
We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That’s why we offer a range of training, flexible working and opportunities to grow and develop.
Diversity and inclusion
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we’re making in DEI, and we continue for it to be a significant focus.
“At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all.” Nick Harding, Chief People Officer, Canada Life UK.
We appreciate that everyone has different work and life responsibilities. We’re happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.
About Canada Life UK
We’re market leaders and proud of the work we do. We provide retirement, investment and protection solutions to 3.5 million customers.
Operations Excellence Manager | Bristol, UK employer: Canada Life Limited
Contact Detail:
Canada Life Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Excellence Manager | Bristol, UK
✨Tip Number 1
Familiarise yourself with Lean and Six Sigma methodologies, as these are crucial for the Operations Excellence Manager role. Consider taking a short online course or reading up on case studies that demonstrate successful process improvements in similar industries.
✨Tip Number 2
Network with professionals in the insurance and financial services sectors. Attend industry events or join relevant online forums to connect with individuals who can provide insights into the company culture at Canada Life UK and the expectations for this role.
✨Tip Number 3
Prepare to discuss specific examples of how you've led projects that improved operational efficiency. Be ready to share metrics that demonstrate your success, as this will show your ability to deliver results aligned with the company's goals.
✨Tip Number 4
Research Canada Life UK's recent initiatives and transformations. Understanding their current focus areas will allow you to tailor your discussions during interviews, showcasing your alignment with their mission to enhance customer service and operational excellence.
We think you need these skills to ace Operations Excellence Manager | Bristol, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Excellence Manager role. Focus on your project management experience, process improvement methodologies like Lean and Six Sigma, and any leadership roles you've held.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing customer service and operational efficiency. Use specific examples from your past experiences to demonstrate how you have successfully led projects or improved processes.
Highlight Relevant Skills: Clearly outline your technical expertise in insurance products and regulatory requirements. Emphasise your strong communication skills and ability to build relationships, as these are crucial for the role.
Showcase Your Achievements: Quantify your achievements where possible. For instance, mention how you improved a process that resulted in time savings or increased customer satisfaction. This will help your application stand out.
How to prepare for a job interview at Canada Life Limited
✨Understand the Role
Make sure you have a clear understanding of the Operations Excellence Manager role. Familiarise yourself with the key responsibilities, such as process optimisation and project management, so you can discuss how your experience aligns with these tasks.
✨Showcase Your Methodologies
Be prepared to discuss your knowledge of Lean, Six Sigma, and other process improvement methodologies. Provide specific examples of how you've successfully implemented these in previous roles to enhance operational efficiency.
✨Demonstrate Leadership Skills
Highlight your leadership experience, especially in mentoring and coaching team members. Share examples of how you've inspired teams to embrace innovation and continuous improvement, which is crucial for this position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think of past challenges you've faced in project management or process improvement, and be ready to explain how you addressed them effectively.
