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For Companies At a Glance
- Tasks: Support customer service excellence by handling inquiries and resolving complaints.
- Company: Join Canada Life UK, a trusted name in financial services since 1903.
- Benefits: Enjoy competitive salary, generous pension, private medical insurance, and flexible working options.
- Why this job: Be part of a dynamic team focused on customer satisfaction and personal growth.
- Qualifications: 5 A*-C GCSEs including English and Maths; proactive attitude and excellent communication skills required.
- Other info: Diversity and inclusion are key; flexible working arrangements available.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.
Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.
Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
Job Summary
We now need a Customer Service Representative to support the transformation and the future growth of the business within the Customer Services function, so it can stand out for the experience and service we deliver by building on our service reputation, and delivering market-leading service excellence for our customers and advisers
To ensure that we put the customer at the heart of everything we do in line with our company values. To deliver a high quality of work ensuring that these are accurate and within stated timescales. To work as part of a team as well as with other colleagues to enhance the overall customer experience.
To contribute to the team ethic, working with colleagues in training and the improvement of knowledge, constantly striving to enhance the overall customer experience
What You'll Do
• To take responsibility for end to end process of tasks undertaken, ensuring own knowledge of all products and regulatory environment is understood and complied with.
• To amend and maintain accurate company records to ensure legislative, customer and company requirements are met.
• To maintain technical product knowledge in order to support team colleagues, provide cover, and achieve department objectives.
• To answer incoming telephone enquiries across the full product range, respond to them and fully document how they were resolved, ensuring that all communications are handled accurately and adopting the most approptiate method of communication.
• To maintain relationships with advisers and other business areas.
• Investigate and resolve complaints and queries, in line with the Divisional and Regulatory complaints procedures, identifying and addressing the cause and remedying the underlying issue of the complaint and balancing the needs of the customer, the Company and Regulator.
• Actively contribute to the continuous improvement and development of the team, through reviewing procedures to meet expectations of service and conduct, and improve on own self development.
Who You Are
• Diligent and conscientious in the accuracy of their work, excellent attention to detail
• Excellent Customer Service experience
• "Can Do", proactive attitude
• Excellent written and verbal communication skills
• Ability to operate in a fast paced, dynamic environment and able to work under pressure
• Intermediate knowledge and experience of MS Office
Qualifications
• Minimum of 5 A*-C GCSEs (including English and Maths – essential
• Have already attained the Award in financial Administration or keen to work towards this qualification
Benefits of working at Canada Life
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.
How we work at Canada Life
Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.
We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop.
Diversity and inclusion
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus.
"At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK
We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.
Customer Service Representative - Canada Life Limited employer: Canada Life Limited
Contact Detail:
Canada Life Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Canada Life Limited
✨Tip Number 1
Familiarise yourself with Canada Life's products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This will highlight your problem-solving abilities and your proactive attitude, which are key for this position.
✨Tip Number 3
Research Canada Life's company culture and values. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're a good fit for their team.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company and the role, and may even refer you internally, increasing your chances of landing the job.
We think you need these skills to ace Customer Service Representative - Canada Life Limited
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Representative position. Tailor your application to highlight how your skills and experiences align with what Canada Life Limited is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous customer service experience. Provide specific examples of how you've delivered excellent service, resolved complaints, or worked effectively in a team to enhance customer experiences.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure your application is well-written and free of errors. Use clear and concise language to demonstrate your ability to communicate effectively.
Express Your Enthusiasm: In your cover letter, convey your enthusiasm for working at Canada Life Limited. Mention their commitment to customer service and how you share similar values, such as striving for excellence and contributing to a positive team environment.
How to prepare for a job interview at Canada Life Limited
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to provide excellent service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved their experience. This will demonstrate your capability and commitment to putting the customer first.
✨Understand the Company Values
Familiarise yourself with Canada Life's values and mission. During the interview, express how your personal values align with theirs, particularly in terms of building better futures for customers and colleagues. This shows that you are not just looking for a job, but a place where you can contribute meaningfully.
✨Prepare for Technical Questions
Given the role's focus on financial products and regulatory compliance, brush up on your knowledge of these areas. Be ready to discuss how you would handle specific scenarios related to product inquiries or complaints, showcasing your understanding of the industry and your problem-solving skills.
✨Demonstrate Teamwork and Collaboration
Canada Life values teamwork, so be prepared to discuss how you've worked effectively in teams in the past. Share examples of how you contributed to team goals or supported colleagues, highlighting your proactive attitude and willingness to enhance the overall customer experience.
