Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers by resolving queries and maintaining accurate records.
- Company: Join Canada Life UK, a leader in retirement and investment solutions since 1903.
- Benefits: Enjoy a competitive salary, generous pension, private medical insurance, and flexible working options.
- Why this job: Be part of a customer-focused team that values your growth and development.
- Qualifications: 5 A*-C GCSEs including English and Maths; customer service experience preferred.
- Other info: Flexible working arrangements available to suit your lifestyle.
The predicted salary is between 24000 - 36000 £ per year.
6 Month Fixed-Term Contract Opportunity
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.
Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.
Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
Job Summary
We now need a Customer Service Representative to support the transformation and the future growth of the business within the Customer Services function, so it can stand out for the experience and service we deliver by building on our service reputation, and delivering market-leading service excellence for our customers and advisers
To ensure that we put the customer at the heart of everything we do in line with our company values. To deliver a high quality of work ensuring that these are accurate and within stated timescales. To work as part of a team as well as with other colleagues to enhance the overall customer experience.
To contribute to the team ethic, working with colleagues in training and the improvement of knowledge, constantly striving to enhance the overall customer experience
What You\’ll Do
• To take responsibility for end to end process of tasks undertaken, ensuring own knowledge of all products and regulatory environment is understood and complied with.
• To amend and maintain accurate company records to ensure legislative, customer and company requirements are met.
• To maintain technical product knowledge in order to support team colleagues, provide cover, and achieve department objectives.
• To answer incoming telephone enquiries across the full product range, respond to them and fully document how they were resolved, ensuring that all communications are handled accurately and adopting the most approptiate method of communication.
• To maintain relationships with advisers and other business areas.
• Investigate and resolve complaints and queries, in line with the Divisional and Regulatory complaints procedures, identifying and addressing the cause and remedying the underlying issue of the complaint and balancing the needs of the customer, the Company and Regulator.
• Actively contribute to the continuous improvement and development of the team, through reviewing procedures to meet expectations of service and conduct, and improve on own self development.
Who You Are
• Diligent and conscientious in the accuracy of their work, excellent attention to detail
• Excellent Customer Service experience
• \”Can Do\”, proactive attitude
• Excellent written and verbal communication skills
• Ability to operate in a fast paced, dynamic environment and able to work under pressure
• Intermediate knowledge and experience of MS Office
Qualifications
• Minimum of 5 A*-C GCSEs (including English and Maths – essential
• Have already attained the Award in financial Administration or keen to work towards this qualification
Benefits of working at Canada Life
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that\’s regularly reviewed. As a Canada Life UK colleague, you\’ll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.
How we work at Canada Life
Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.
We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That\’s why we offer a range of training, flexible working and opportunities to grow and develop.
Diversity and inclusion
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we\’re making in DEI, and we continue for it to be a significant focus.
\”At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all.\” Nick Harding, Chief People Officer, Canada Life UK
We appreciate that everyone has different work and life responsibilities. We\’re happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.
About Canada Life UKWe’re market leaders and proud of the work we do. We provide retirement, investment and protection solutions to 3.5 million cus…
Boost your career
Find thousands of job opportunities by signing up to eFinancialCareers today.
#J-18808-Ljbffr
Customer Service Representative | Bristol, UK employer: Canada Life Limited
Contact Detail:
Canada Life Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative | Bristol, UK
✨Tip Number 1
Familiarise yourself with Canada Life UK's products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This will highlight your problem-solving abilities and your proactive attitude, which are key for this position.
✨Tip Number 3
Network with current or former employees of Canada Life UK on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Research the latest trends in customer service within the financial sector. Being knowledgeable about industry standards and innovations can set you apart as a candidate who is not only qualified but also forward-thinking.
We think you need these skills to ace Customer Service Representative | Bristol, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the job description. Emphasise your attention to detail, communication skills, and any experience in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Canada Life UK that resonate with you, such as their commitment to customer service and community values.
Highlight Relevant Qualifications: If you have the Award in Financial Administration or are working towards it, make sure to mention this in your application. Also, include your GCSEs, especially in English and Maths, as these are essential qualifications.
Showcase Your 'Can Do' Attitude: In your application, provide examples of how you've demonstrated a proactive approach in previous roles. This could be through problem-solving, improving processes, or enhancing customer experiences.
How to prepare for a job interview at Canada Life Limited
✨Understand the Company Values
Before your interview, take some time to research Canada Life UK and their core values. Make sure you can articulate how your personal values align with theirs, especially regarding customer service and teamwork.
✨Showcase Your Customer Service Experience
Prepare specific examples from your past roles that demonstrate your excellent customer service skills. Highlight situations where you resolved complaints or improved customer satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Attention to Detail
Given the emphasis on accuracy in the job description, be ready to discuss how you ensure precision in your work. You might want to share techniques you use to double-check your work or how you handle complex information.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Consider asking about team dynamics or opportunities for professional development.
