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For Companies At a Glance
- Tasks: Manage customer inquiries and ensure top-notch service while maintaining accurate records.
- Company: Join Canada Life UK, a modern and agile organisation dedicated to building better futures.
- Benefits: Enjoy a competitive salary, generous pension, private medical insurance, and flexible working options.
- Why this job: Be part of a team that values curiosity, collaboration, and personal growth.
- Qualifications: 5 A-C GCSEs including English and Maths; a passion for customer service is essential.
- Other info: Diversity and inclusion are at our core; we support flexible working arrangements.
The predicted salary is between 24000 - 36000 £ per year.
Key Accountabilities
- Take responsibility for the end‑to‑end process of tasks undertaken, ensuring knowledge of all products and regulatory environment and compliance.
- Amend and maintain accurate company records to meet legislative, customer and company requirements.
- Maintain technical product knowledge to support team colleagues, provide cover and achieve department objectives.
- Answer incoming telephone enquiries across the full product range, respond and fully document how they were resolved, ensuring accurate communication.
- Maintain relationships with advisers and other business areas.
- Investigate and resolve complaints and queries in line with divisional and regulatory procedures, balancing the needs of the customer, the company and the regulator.
- Actively contribute to continuous improvement and development of the team through procedure reviews and self‑development.
Desired Knowledge / Experience / Skills
- Diligent and conscientious in the accuracy of work, with excellent attention to detail.
- Excellent customer‑service experience.
- "Can Do" attitude.
Qualifications
- Minimum of 5 A‑C GCSEs (including English and Maths – essential).
- Have already attained, or are keen to work towards, the Award in Financial Administration.
Benefits
- Competitive salary and comprehensive reward package including a generous pension and bonus scheme.
- Income protection, private medical insurance and life assurance.
- Regular personal and professional development and flexible working arrangements.
- Range of training, technology, and workplace support services.
How We Work at Canada Life
Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community, and we help others to build better futures. Our blueprint behaviours shape and influence how we work, being central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face challenges together and find a way forward. We invest in the development of our people, technology and workplaces, offering a range of training, flexible working and opportunities to grow and develop.
Diversity and Inclusion
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or other characteristics is a key commitment for us. We are proud of the progress we are making in DEI, and continue to focus on it.
Flexible Working
We appreciate that everyone has different work and life responsibilities. We are happy to discuss flexible working arrangements, including part‑time, for any of our roles should this be a requirement for you.
Customer Service Representative in Bristol employer: Canada Life Limited
Contact Detail:
Canada Life Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Bristol
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Canada Life's values and culture. This way, you can show how your 'Can Do' attitude aligns perfectly with their mission to build better futures.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering those tricky questions about handling complaints and queries.
✨Tip Number 3
Don’t just sit back after applying! Follow up on your application through our website. A quick email or call can show your enthusiasm and commitment to the role, making you stand out from the crowd.
✨Tip Number 4
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
We think you need these skills to ace Customer Service Representative in Bristol
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role and the company. Familiarise yourself with our products and the regulatory environment. This will help you tailor your application and show us that you're genuinely interested in the position.
Be Clear and Concise: When filling out your application, keep it straightforward. Use clear language and avoid jargon. We want to see your attention to detail, so make sure everything is accurate and well-structured. Remember, less is often more!
Show Off Your Customer Service Skills: Highlight your previous customer service experience in your application. Share specific examples of how you've resolved issues or improved customer satisfaction. We love a 'Can Do' attitude, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the application process there!
How to prepare for a job interview at Canada Life Limited
✨Know Your Stuff
Make sure you have a solid understanding of the products and services offered by the company. Brush up on any relevant regulations and compliance requirements, as this will show that you're diligent and conscientious about your work.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your 'Can Do' attitude and how you balanced customer needs with company policies. This will demonstrate your excellent customer service experience.
✨Be Ready to Document Your Success
During the interview, be prepared to discuss how you would document incoming enquiries and resolutions. This is crucial for maintaining accurate records, so think about how you can convey your attention to detail in this area.
✨Embrace Continuous Improvement
Talk about your commitment to self-development and how you can contribute to team improvements. Mention any training or skills you’re keen to pursue, like the Award in Financial Administration, to show that you’re proactive about your growth.
