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For Companies At a Glance
- Tasks: Engage with customers to resolve queries and enhance their experience.
- Company: Join Canada Life UK, a trusted name in retirement and investment since 1903.
- Benefits: Enjoy competitive salary, generous pension, private medical insurance, and flexible working options.
- Why this job: Be part of a customer-focused transformation and develop your career in a supportive environment.
- Qualifications: Minimum 5 GCSEs (A* - C / 9 - 4) including English and Maths required.
- Other info: We value diversity and offer flexible working arrangements to suit your needs.
The predicted salary is between 36000 - 60000 £ per year.
Job Application Closing Date: 3rd July 2025
Fixed Term Contract: 6 Months
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.
Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.
Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
What We\’re Building
We now need a Senior Administrator to support the transformation and the future growth of the business within the Customer Services function, so it can stand out for the experience and service we deliver by building on our service reputation, and delivering market-leading service excellence for our customers and advisers.
Job summary
To be actively engaged in the resolution of customer and adviser queries. The expectation is this individual will demonstrate a proactive and positive desire to deliver the best possible customer experience for customers throughout the journey with Canada Life International.
This will involve resolving a wide range of queries for both the IOM and Dublin office of Canada Life International as well as proactively contributing to designing and delivering the most positive experience for CLI customers.
What you\’ll do
Be an active and positive team member focused on providing the best possible customer experience within the Customer Contact area.
Specifics will include:
• Achieve an average quality score of over 90%
• Achieve an average weighted productivity score of over 95%
• Proactively identify enhancements to processes and contribute towards their implementation
• Identify, understand and collate CLI customer needs, requirements and feedback
• To engage and collaborate with peers across both the International Business and the wider group to ensure that experiences and successes are shared in order to break down silos and support the positive customer journey throughout all areas of the business.
• To proactively take ownership for self-development and demonstrate the desire to progress their career within CLI.
Who you are
• Demonstrates enthusiasm and a positive approach to their working performance
• Be open and able to adapt to change
• Articulate and possess excellent communication skills
• Strong team player who is able to work with limited supervision
• Confident self- starter
• Takes a logical and organised approach to problem solving
• Has the desire to develop a career within a customer centric environment.
• Has a strong attention to detail and enjoys delivering quality outcomes
• Experience within a life assurance environment would be an advantage
Qualifications
• Minimum 5 A* – C / 9 – 4 Grade GCSEs (including English and Math) or equivalent – essential
Benefits of working at Canada Life
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that\’s regularly reviewed. As a Canada Life UK colleague, you\’ll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.
How we work at Canada Life
Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.
We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That\’s why we offer a range of training, flexible working and opportunities to grow and develop.
Diversity and inclusion
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we\’re making in DEI, and we continue for it to be a significant focus.
\”At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all.\” Nick Harding, Chief People Officer, Canada Life UK
We appreciate that everyone has different work and life responsibilities. We\’re happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you. #J-18808-Ljbffr
Customer Service Senior Admin employer: Canada Life Group (UK) Ltd (The)
Contact Detail:
Canada Life Group (UK) Ltd (The) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Senior Admin
✨Tip Number 1
Familiarise yourself with Canada Life UK's values and culture. Understanding their commitment to customer service and community will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare examples of how you've successfully resolved customer queries in the past. Highlighting your problem-solving skills and ability to enhance customer experiences will demonstrate your capability for the Senior Admin role.
✨Tip Number 3
Network with current or former employees of Canada Life UK on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company and its expectations.
✨Tip Number 4
Showcase your enthusiasm for continuous learning and self-development. Discuss any relevant training or courses you've undertaken, as this aligns with Canada Life's focus on personal and professional growth.
We think you need these skills to ace Customer Service Senior Admin
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Senior Admin position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service experience, problem-solving abilities, and any previous roles in a life assurance environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've delivered excellent customer service in the past and how you can contribute to Canada Life's mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Canada Life Group (UK) Ltd (The)
✨Show Enthusiasm
Demonstrate your passion for customer service during the interview. Canada Life values a positive approach, so be sure to express your excitement about helping customers and contributing to their experience.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle customer queries. Prepare examples from your past experiences where you successfully resolved issues or improved processes.
✨Highlight Team Collaboration
Since the role involves working closely with peers, emphasise your teamwork skills. Share instances where you collaborated effectively with others to enhance customer service or achieve common goals.
✨Research the Company Culture
Familiarise yourself with Canada Life's values and culture. Understanding their commitment to diversity, inclusion, and customer focus will help you align your answers with what they are looking for in a candidate.
