Store Manager (Bicester Village)

The Store Manager oversees the entire operation and drives the success of their Canada Goose store. You embody Canadian Warmth – demonstrating expertise in every recommendation and conveying warmth in each interaction, setting the tone for your team. With an entrepreneurial spirit, you manage your store as a business owner, leading your team and ensuring that efforts align with strategic initiatives. You are committed to fostering an inclusive and diverse team environment focused on continual learning and open to new ideas. As a fearless leader, you navigate ambiguity with ease, always striving to enhance the guest experience and exceed expectations. You are dedicated to driving store performance across all areas – Financial Performance, Customer Journey, Talent Development and Engagement, and Operational Excellence. You are a steward of Canada Goose’s values and culture.

What You’ll Do

• Achieve or exceed performance objectives and sales targets, including both top-and bottom-line results, as well as the key performance indicators (KPIs) of Sales Density (Sales per square foot or metre) and Comparative Revenue Growth (LFL).
• Continuously analyze KPI’s and leverage insights to create and execute action plans that drive performance.
• Deliver and model a superior customer service journey reflective of Canadian Warmth, translating into a consistently exceptional guest experience; track, measure, and report on relative KPIs.
• Create and foster lasting client relationships through consistent engagement and use of Canada Goose tools.
• Lead a culture of clienteling, ensuring Brand Ambassadors foster consistent, elevated engagement with top guests.
• Represent Canada Goose in the market by developing the client base through community involvement, partnerships with local high-profile businesses, and social and seasonal events.
• Ensure the execution and maintenance of exceptional visual merchandising is reflective of a luxury lifestyle brand.
• Resolve guest issues through a customer-centric lens by investigating opportunities and developing solutions.
• Create a culture of talent development by prioritizing ongoing education and training for the entire store team.
• Foster an inclusive and diverse working environment.
• Lead, execute, and follow up on all corporate initiatives and strategies.
• Actively coach and develop direct reports to improve performance, foster growth, and create future leaders; empower Assistant Store Managers (ASMs) to step into the Store Manager (SM) role when needed.
• Continuously coach selling behaviours that drive team performance and enhance the guest journey.
• Inspire and maintain an outstanding employee experience and drive Employee Engagement.
• Maintain an open-door environment that encourages feedback and discourse.
• Consistently identify, attract, recruit, develop, and retain talent.
• Execute schedules that prioritize the guest journey, maximize productivity, and manage labour spend.
• Lead and coach to all Canada Goose operational standards with excellence.
• Discipline management of all store-controlled spending – supplies, packaging, labour budgets.
• Lead, coach, and ensure consistent use of strategic tools – inventory management, communications platform, automated scheduling tool, payroll management, mobile devices, queueing tool, etc.
• Partner with key cross‑functional teams to ensure the physical store space is maintained at the highest level.
• Analyze and proactively react to inventory planning and maintain proper inventory metrics such as stock‑checks, turnover, and flow.
• Manage Brand Ambassador uniform requests.
• Lead Health manage product knowledge (PK) sessions.
• Solid understanding of retail math and metrics; uses analytics to drive the business.
• Analytical driver with keen attention to detail.
• Is agile and able to drive decision‑making.
• Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday).
• Strong time management and organizational skills, ability to multi‑task in a fast‑paced environment.
• Strong negotiation skills combined with an adaptable approach to selling.
• Ability to establish and maintain strong interpersonal relationships.
• Employee Development: leverage impactful development plans and performance management to collaboratively draw the best out of each employee.
• Excellent communication and interpersonal skills.
• Self‑motivated, able to work independently and know when to seek guidance.
• Consistently exhibits Canada Goose’s Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial.
• Advanced skills in Microsoft Office; specifically, Word and Excel.
• Proficiency in another language is an asset.

What’s In It For You?

A company built on Canadian roots and heritage. Your work is recognized with a comprehensive and competitive Total Rewards Program. Opportunities for career growth through numerous internal and external programs. Recognize and be recognized by your peers with our Goose Rewards.