At a Glance
- Tasks: Create engaging customer experiences and drive sales in a luxury retail environment.
- Company: Join Canada Goose, a brand rooted in Canadian heritage and luxury.
- Benefits: Competitive rewards, career growth opportunities, and support for your well-being.
- Other info: Flexible hours and a dynamic work environment await you!
- Why this job: Be part of a passionate team that values customer relationships and personal development.
- Qualifications: Retail experience and a passion for customer service are essential.
The predicted salary is between 12 - 15 £ per hour.
The Brand Ambassador - Experience is responsible for creating and delivering highly engaging customer journeys, helping cement Canada Goose as a luxury performance lifestyle brand. You embody Canadian Warmth, demonstrating expertise in every recommendation and conveying warmth in each interaction, bringing the guest journey to life. You consistently develop authentic relationships, always demonstrating a passion for the customer. You drive sales by achieving revenue targets, help build brand loyalty, and collaborate with your team to ensure a seamless customer journey. Ultimately, you model compelling selling behaviours, execute with operational excellence, and are a steward of Canada Goose’s values and culture.
Customer Experience
- Deliver a superior customer service journey reflective of Canadian Warmth.
- Advise customers needs with expert product knowledge.
- Demonstrate selling behaviours that drive conversion and units per transaction by actively introducing new, underperforming, and strategic categories.
- Create and foster lasting client relationships and customer loyalty through consistent engagement around upcoming product launches and brand events.
- Engage and inspire assigned clients by facilitating personal shopping appointments.
Financial Performance
- Achieve or exceed personal sales goals and other key performance targets that drive store results.
Team Engagement
- Contribute to a positive and productive store environment through teamwork and collaboration.
- Demonstrate curiosity and passion for learning by participating in all educational initiatives and strategies.
- Actively seek feedback to improve performance and foster growth.
- Consistently demonstrate company values and behaviours in all interactions.
Operational Excellence
- Excellent execution of all operating standards.
- Accurate and efficient use of register systems and store tools in compliance to Canada Goose standards.
- Support in the upkeep of overall physical store maintenance and cleanliness.
About You
- Minimum of 2 years retail experience, preferably in a customer-focused environment.
- Proven track record of successful sales experience.
- Experience working with luxury lifestyle brands is an asset.
- High-volume traffic experience is an asset.
- Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday).
- Time management and multi-tasking skills.
- Ability to work efficiently in a fast-paced and team-oriented environment.
- Adaptable to the elements that may impact the overall customer experience.
- Excellent communication and interpersonal skills.
- Self‑motivated, able to work independently and know when to seek guidance.
- Basic skills in Microsoft Office; specifically, Word and Excel are an asset.
- Proficiency in another language is an asset.
What’s In It For You?
- A company built on Canadian roots and heritage.
- Your work is recognized with a comprehensive and competitive Total Rewards Program.
- Opportunities for career growth through numerous internal and external programs.
- Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards.
- Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about.
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
- Inspiring leaders and colleagues who will lift you up and help you grow.
Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Retail Sales Associate (Part-Time & Full-time) employer: Canada Goose
Canada Goose is an exceptional employer located in the heart of London, offering a vibrant work culture that celebrates Canadian roots and heritage. Employees enjoy a comprehensive Total Rewards Program, ample opportunities for career advancement, and a supportive environment that prioritises both physical and mental well-being. With a focus on teamwork and personal growth, Canada Goose fosters authentic relationships and encourages staff to engage in community initiatives, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Associate (Part-Time & Full-time)
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Canada Goose's history, values, and product lines. This way, you can show off your passion for the brand and connect with the interviewers on a personal level.
✨Tip Number 2
Practice your selling skills! Think of scenarios where you can demonstrate how you'd engage customers and drive sales. Role-playing with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Show your team spirit! Canada Goose values collaboration, so be prepared to share examples of how you've worked well in a team before. Highlighting your ability to contribute positively to a store environment will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Sales Associate (Part-Time & Full-time)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retail and customer service shine through. We want to see how you embody that Canadian Warmth and how you can create engaging customer journeys.
Tailor Your Experience:Make sure to highlight your relevant experience in retail, especially if you've worked with luxury brands. We love seeing how your past roles have prepared you to drive sales and build brand loyalty with our customers.
Be Authentic:Authenticity is key! Share genuine stories or examples of how you've built relationships with customers in the past. We’re all about creating lasting connections, so show us how you do it!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team at Canada Goose.
How to prepare for a job interview at Canada Goose
✨Know the Brand Inside Out
Before your interview, make sure you research Canada Goose thoroughly. Understand their values, product lines, and what sets them apart in the luxury market. This knowledge will help you demonstrate your passion for the brand and show that you're ready to embody their ethos of Canadian Warmth.
✨Showcase Your Customer Service Skills
Prepare examples from your past retail experience where you delivered exceptional customer service. Think about how you built relationships with customers and drove sales. Be ready to discuss specific situations where you went above and beyond to create a memorable shopping experience.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, come prepared to talk about how you've collaborated with colleagues in previous jobs. Share instances where you contributed to a positive store environment or helped a teammate achieve their goals. This will highlight your ability to work well in a team-oriented setting.
✨Practice Your Selling Techniques
As a Retail Sales Associate, you'll need to exhibit compelling selling behaviours. Prepare to discuss your approach to driving sales and how you engage customers. You might even want to role-play some selling scenarios with a friend to build your confidence before the big day!
