Retail Operations Associate (Full-Time)

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview

Key Responsibilities:

• Customer Experience
  • Deliver a superior customer service journey reflective of Canadian Warmth.
  • Able to advise customers needs through expert product knowledge.
  • Demonstrate selling behaviours that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories.
  • Create and foster lasting client relationships and customer loyalty through consistent engagement around upcoming product launches and brand events.
  • Engage and inspire assigned clients by facilitating personal shopping appointments.
• Financial Performance
  • Achieve or exceed personal sales goals and other key performance targets that drive store results.
• Team Engagement
  • Contribute to a positive and productive store environment through teamwork and collaboration.
  • Demonstrate curiosity and passion for learning by participating in all educational initiatives and strategies.
  • Actively seek feedback to improve performance and foster growth.
  • Consistently demonstrate company values and behaviours in all interactions.
• Operational Excellence
  • Excellent execution of all operating standards.
  • Accurate and efficient use of register systems and store tools in compliance to Canada Goose standards.
  • Support in the upkeep of overall physical store maintenance and cleanliness.

Experience, Education And Designations

• Minimum of 2 years retail experience, preferably in a customer focused environment.
• Proven track record of successful sales experience.
• Experience working with luxury lifestyle brands is an asset.
• High-volume traffic experience is an asset.

Knowledge, Skills, And Attributes

• Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday).
• Time management and multi-tasking skills.
• Ability to work efficiently in a fast-paced and team orientated environment.
• Adaptable to the elements that may impact the overall customer experience.
• Excellent communication and interpersonal skills.
• Self-motivated, able to work independently and know when to seek guidance.
• Basic skills in Microsoft Office; specifically, Word and Excel are an asset.
• Proficiency in another language is an asset.

What’s in it For You?

• A company built on Canadian roots and heritage.
• Your work is recognized with a comprehensive and competitive Total Rewards Program.
• Opportunities for career growth through numerous internal and external programs.
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards.
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about.
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
• Inspiring leaders and colleagues who will lift you up and help you grow.

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work every day. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.