Retail Operations Associate (full-time)

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview

The Brand Ambassador - Operations is responsible for creating and delivering highly engaging customer journeys, helping cement Canada Goose as a luxury performance lifestyle brand. You embody Canadian Warmth, demonstrating expertise in every recommendation and conveying warmth in each interaction, bringing the guest journey to life. You consistently operate at the highest level, always demonstrating a passion for the customer. You drive sales by achieving revenue targets, providing best in class service and collaborating with your team to ensure a seamless customer journey. Ultimately, you model compelling selling behaviours, execute with operational excellence, and are a steward of Canada Goose’s values and culture.

What You’ll Do

• Execute all standard operating procedures with excellence in partnership with store leadership.
• Accurately and efficiently utilize register systems and operational tools in compliance with Canada Goose standards.
• Maintain the sales floor and stock room inventory ensuring floor is replenished accordingly.
• Effectively organize the stock room and non-merchandise areas in support of a seamless customer journey.
• Support the upkeep of overall physical store maintenance and cleanliness.
• Process inbound and outbound shipments in a timely manner.
• Deliver a superior guest journey reflective of Canadian Warmth.
• Advise customers on product recommendations through expert product knowledge.
• Demonstrate behaviours that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories.
• Ensure maintenance of exceptional visual merchandising that is reflective of a luxury lifestyle brand.
• Achieve or exceed personal sales and key performance targets that drive your store results.
• Contribute to a positive and productive store environment through teamwork and collaboration.
• Demonstrate curiosity and passion for learning and development by participating in all educational initiatives and strategies.
• Actively seek feedback to improve performance and cultivate personal and professional growth.
• Consistently demonstrate company values and behaviours in all interactions.

Let’s Talk About You

• Minimum 2 years of retail experience, preferably in a customer focused environment.
• Proven track record of successful store operations experience.
• Able to work on a full-time basis of 35-40 hours/week.
• Experience working with luxury lifestyle brands in high-volume traffic locations.
• Ability to stand for long periods of time and flexible to work retail hours, including evenings, weekends, and holidays.
• Excellent time management, organization, and multi-tasking skills.
• Ability to work efficiently in a fast-paced and team orientated environment.
• Adaptable to the elements that may impact the overall customer experience.
• Excellent communication and interpersonal skills.
• Self-motivated, able to work independently and knows when to seek guidance.
• Basic computer skills in Microsoft Office, specifically Word and Excel.
• Proficiency in another language is an asset.

What’s in it For You?

• A company built on Canadian roots and heritage.
• Your work is recognized with a comprehensive and competitive Total Rewards Program.
• Opportunities for career growth through numerous internal and external programs.
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards.
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about.
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
• Inspiring leaders and colleagues who will lift you up and help you grow.

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work every day. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.