Retail Sales Associate (Part-Time & Full-time) in London

Location: London

Retail Address: 244 Regent St, London, City of W1B 3BR, United Kingdom

Canada Goose isn't like anything else. We've built something great, something special - an iconic brand with an inspirational and authentic story. At the heart of it is our promise to empower true exploration of all kinds. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam.

Position Overview: The Brand Ambassador - Experience is responsible for creating and delivering highly engaging customer journeys, helping cement Canada Goose as a luxury performance lifestyle brand. You embody Canadian Warmth, demonstrating expertise in every recommendation and conveying warmth in each interaction, bringing the guest journey to life. You consistently develop authentic relationships, always demonstrating a passion for the customer. You drive sales by achieving revenue targets, help build brand loyalty, and collaborate with your team to ensure a seamless customer journey. Ultimately, you model compelling selling behaviours, execute with operational excellence, and are a steward of Canada Goose’s values and culture.

What You'll Do:

• Customer Experience: Deliver a superior customer service journey reflective of Canadian Warmth.
• Able to advise customers needs through expert product knowledge.
• Demonstrate selling behaviours that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories.
• Create and foster lasting client relationships and customer loyalty through consistent engagement around upcoming product launches and brand events.
• Engage and inspire assigned clients by facilitating personal shopping appointments.
• Financial Performance: Achieve or exceed personal sales goals and other key performance targets that drive store results.
• Team Engagement: Contribute to a positive and productive store environment through teamwork and collaboration.
• Demonstrate curiosity and passion for learning by participating in all educational initiatives and strategies.
• Actively seek feedback to improve performance and foster growth.
• Consistently demonstrate company values and behaviours in all interactions.
• Operational Excellence: Excellent execution of all operating standards.
• Accurate and efficient use of register systems and store tools in compliance with Canada Goose standards.
• Support in the upkeep of overall physical store maintenance and cleanliness.

About You:

• Minimum of 2 years retail experience, preferably in a customer focused environment.
• Proven track record of successful sales experience.
• Experience working with luxury lifestyle brands is an asset.
• High-volume traffic experience is an asset.
• Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday).
• Time management and multi-tasking skills.
• Ability to work efficiently in a fast-paced and team orientated environment.
• Adaptable to the elements that may impact the overall customer experience.
• Excellent communication and interpersonal skills.
• Self-motivated, able to work independently and know when to seek guidance.
• Basic skills in Microsoft Office; specifically, Word and Excel are an asset.
• Proficiency in another language is an asset.

What’s in it For You?

• A company built on Canadian roots and heritage.
• Your work is recognized with a comprehensive and competitive Total Rewards Program.
• Opportunities for career growth through numerous internal and external programs.
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards.
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about.
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
• Inspiring leaders and colleagues who will lift you up and help you grow.

At Canada Goose, we believe that belonging goes beyond mere inclusion. It’s about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual’s experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal—it’s the key to unlocking our collective potential, taking us further together.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require any interview accommodation for your interview, please e-mail us at: HR@canadagoose.com.