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- Tasks: Lead a team to create exceptional customer experiences and drive sales.
- Company: Join Canada Goose, an iconic lifestyle brand with a commitment to the environment.
- Benefits: Competitive salary, career growth opportunities, and a supportive work culture.
- Other info: Inclusive environment with opportunities for personal and professional development.
- Why this job: Be part of a movement that values nature and community while making a real impact.
- Qualifications: 2-3 years of leadership experience and a passion for luxury customer service.
The predicted salary is between 31000 - 47000 £ per year.
Location: Edinburgh
Address:
8-9 Multrees Walk Edinburgh Midlothian EH1 3DQ United Kingdom
Job Title
Lead Experience
Canada Goose isnt like anything else. Weve built something great something special – an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose youre part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition observe every detail and are building a community that believes in living bravely and coming together to support game-changing people.
Here opportunities are everywhere – to try something new to learn to do meaningful and impactful work and theyre yours for the taking.
Position Overview
As a key member of the store leadership team the Lead – Experience is responsible for creating highly engaging customer journeys helping cement Canada Goose as a luxury performance lifestyle brand. You embody Canadian Warmth demonstrating expertise in every recommendation and conveying warmth in each interaction bringing the guest journey to life. You are the ultimate champion for best-in-class service and are passionate about leading the selling floor. You provide in the moment feedback to the team always ensuring an elevated customer experience. You promote a positive and productive work environment by consistently achieving goals championing the team and supporting a profitable business. You are a steward of Canada Gooses values and culture.
What You’ll Do
- Deliver and model a superior customer service journey reflective of Canadian Warmth resulting in exceptional customer experiences; track report and measure relevant key performance indicators (KPIs).
- Guide coach and demonstrate service and selling behaviours that drive relevant KPIs reflect a luxury culture and help each team member become a highly accountable and effective brand representative.
- Address customer issues and coach the team on resolutions.
- Lead a culture of clienteling ensuring Brand Ambassadors are fostering consistent elevated engagement with top clients by leveraging provided tools.
- Support a culture of talent development and ongoing education for the store team.
- Maintain an inclusive and diverse working environment.
- Lead implement and follow up on all educational initiatives and strategies.
- Actively mentor and develop team members to improve performance and cultivate growth.
- Inspire and support an outstanding employee experience and drive Employee Engagement.
- Maintain an open-door environment that encourages feedback and discourse.
- Support the store management team in recruitment efforts aimed at building an external network of talent.
- Coach and ensure consistent use of strategic tools including communications platform payroll management queue management learning management virtual appointment platform etc.
- Partner with key cross functional teams to ensure the physical store space is maintained at the highest level.
- Achieve or exceed sales targets including both the top and bottom-line results.
- Continuously analyze key performance indicators and support action plans that drive performance.
- Partner with store management to ensure the store has adequate resources to achieve and exceed performance goals i.e. inventory and labour.
Lets Talk About You
- 2 to 3 years of leadership experience in a related industry.
- Experience working with luxury lifestyle brands in Flagship or high-volume traffic locations
- Experience using customer relationship management tools
- Solid understanding of retail math and metrics and using analytics to drive the business.
- Guest experience enthusiast with a keen attention to detail driving performance through internal KPIs.
- Is agile and able to quickly change course as needed.
- Strong time management and organizational skills with the ability to multi-task in a fast-paced environment.
- Ability to stand for long periods of time and flexible to work retail hours including evenings weekends and holidays.
- Proficiency in another language is an asset.
Whats in it For You
- A company built on Canadian roots and heritage
- Your work is recognized with a comprehensive and competitive Total Rewards Program
- Opportunities for career growth through numerous internal and external programs
- Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
- Be a part of CG Gives . Donation matching and paid volunteer time to help the organizations you care about
- Access to tools and resources to support physical and mental health embracing change and connecting with colleagues
- Inspiring leaders and colleagues who will lift you up and help you grow
We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world identify challenges and to discover design produce and deliver great products and service. Our different perspectives are what enable us to create dream and live in the open.
Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
There are multiple ways to interview with us! If you require any interviewaccommodation for your interview please e-mail us at .
Key Skills
Administrative Skills, Facilities Management, Biotechnology, Creative Production, Design And Estimation, Architecture
Employment Type: Full-Time
Experience: years
Vacancy: 1
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Lead, Experience employer: Canada Goose
Contact Detail:
Canada Goose Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead, Experience
✨Tip Number 1
Get to know the company inside out! Research Canada Goose's values, culture, and products. This way, when you walk into that interview, you can show them you're not just another candidate but someone who truly gets what they're all about.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with their need for a Lead - Experience who embodies Canadian Warmth and drives exceptional customer journeys.
✨Tip Number 3
Show off your passion for customer service! Be ready to share specific examples of how you've created engaging customer experiences in the past. They want to see that you can inspire and lead a team to deliver that top-notch service they pride themselves on.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Lead, Experience
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating exceptional customer experiences and embodying the values of Canada Goose.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the Lead, Experience role. We love seeing how your past roles have prepared you to lead a team and drive performance in a luxury retail environment.
Be Specific: Use specific examples in your application to demonstrate your leadership skills and achievements. We appreciate clear evidence of how you've positively impacted customer journeys or team performance in previous positions.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Canada Goose.
How to prepare for a job interview at Canada Goose
✨Know the Brand Inside Out
Before your interview, dive deep into Canada Goose's history, values, and product offerings. Understand their commitment to quality and sustainability, as well as what 'Canadian Warmth' means in practice. This knowledge will help you connect with the brand's ethos during your conversation.
✨Showcase Your Leadership Skills
As a Lead, Experience, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've successfully coached and developed team members in the past. Highlight specific instances where your guidance led to improved performance or customer satisfaction.
✨Prepare for Customer Scenarios
Expect questions about handling customer interactions and resolving issues. Think of real-life scenarios where you provided exceptional service or turned a negative experience into a positive one. This will showcase your ability to embody the luxury service culture that Canada Goose promotes.
✨Emphasise Team Collaboration
Canada Goose values a collaborative work environment. Be ready to discuss how you've worked effectively within a team, supported colleagues, and contributed to a positive workplace culture. Share examples of how you’ve fostered inclusivity and encouraged open communication among team members.