Flagship Store Manager

Location: London Retail Address: 244 Regent St London, London, City of W1B 3BR United Kingdom

Position Overview

The Store Manager oversees the entire operation and drives success of the Canada Goose store. They act as a business owner, lead the team, foster an inclusive culture, enhance the guest experience, and drive performance across financial, customer journey, talent development, and operational excellence.

Responsibilities

• Achieve or exceed performance objectives and sales targets, including top and bottom line results and KPIs such as sales density and comparative revenue growth (LFL).
• Analyse KPI data and leverage insights to create and execute action plans that drive performance.
• Leverage strategic partnerships to ensure the store has adequate resources to achieve and exceed performance goals (inventory, labour).
• Deliver and model a superior customer service journey reflective of Canadian Warmth, translating into a consistently exceptional guest experience; track, measure, and report on relative KPIs.
• Build and foster lasting client relationships through consistent engagement and use of Canada Goose tools.
• Lead a culture of clienteling, ensuring Brand Ambassadors foster consistent, elevated engagement with top guests.
• Develop the client base through community involvement, partnerships with local high‑profile businesses, and social and seasonal events.
• Ensure execution and maintenance of exceptional visual merchandising reflective of a luxury lifestyle brand.
• Resolve guest issues through a customer‑centric lens by investigating opportunities and developing solutions.
• Create a culture of talent development by prioritising ongoing education and training for the entire store team.
• Foster an inclusive and diverse working environment.
• Lead, execute and follow up on all corporate initiatives and strategies.
• Actively coach and develop direct reports to improve performance, foster growth and create future leaders; empower Assistant Store Managers to step into the Store Manager role when needed.
• Continuously coach selling behaviours that drive team performance and enhance the guest journey.
• Inspire and maintain an outstanding employee experience and drive employee engagement.
• Maintain an open‑door environment that encourages feedback and discourse.
• Consistently identify, attract, recruit, develop, and retain talent.
• Execute schedules that prioritise the guest journey, maximise productivity, and manage labour spend.
• Lead and coach to all Canada Goose operational standards with excellence (stockroom, cleanliness, opening/closing procedures).
• Discipline management of all store‑controlled spending – supplies, packaging, labour budgets.
• Lead, coach and ensure consistent use of strategic tools – inventory management, communications platform, automated scheduling tool, payroll management, mobile devices, queueing tool.
• Partner with key cross‑functional teams to ensure the physical store space is maintained at the highest level.
• Analyse and proactively react to inventory planning and maintain proper inventory metrics such as stock‑checks, turnover, and flow.
• Manage Brand Ambassador uniform requests.
• Lead Health & Safety meetings in line with local municipal and Canada Goose policies.
• Maintain loss prevention procedures and comply with all loss‑prevention procedures, including weekly cycle counts, yearly inventory physical count, and incident reporting.
• Ensure overall accuracy and efficiency in inventory and cash management, measured by relative shrink results.
• Ensure all incoming and outbound merchandise requests and shipments are processed in a timely manner.

Qualifications

• Minimum 5 years of leadership experience in a related industry, with previous flagship or high‑volume traffic experience with luxury lifestyle brands.
• Experience maintaining operational excellence in retail stores (payroll, shrink management, inventory management, etc.).
• Proven leadership qualities in developing and mentoring retail leaders.
• Experience in store profit and loss, payroll and expense management.
• Leadership skills: recruitment and development of talent (manager and brand ambassador levels).
• Strong presentation skills in group settings; manage product knowledge sessions.
• Solid understanding of retail math and metrics; uses analytics to drive the business.
• Analytical driver with keen attention to detail; agile and able to drive decision‑making.
• Ability to stand for long periods of time and flexible to work retail hours.
• Strong time management and organisational skills; ability to multi‑task in a fast‑paced environment.
• Strong negotiation skills combined with an adaptable approach to selling.
• Ability to establish and maintain strong interpersonal relationships.
• Employee development: leverage impactful development plans and performance management to collaboratively draw the best out of each employee.
• Excellent communication and interpersonal skills.
• Self‑motivated, able to work independently and know when to seek guidance.
• Consistently exhibits Canada Goose’s values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial.
• Advanced skills in Microsoft Office (Word, Excel).
• Proficiency in another language is an asset.

Benefits

• Comprehensive and competitive Total Rewards Program.
• Opportunities for career growth through numerous internal and external programs.
• Recognition and rewards (Goose Rewards & ICON Rewards).
• Participation in CG Gives with donation matching and paid volunteer time.
• Access to tools and resources to support physical and mental health.
• Supportive and inspiring leaders who help you grow.

Equal Opportunity

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.