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- Tasks: Support and maintain core applications, hardware, and services while providing excellent user support.
- Company: Join a dynamic team at Canaccord Wealth Management, focused on innovation and collaboration.
- Benefits: Gain hands-on experience, develop your skills, and enjoy a supportive work environment.
- Why this job: Be part of exciting projects and make a real difference in IT support.
- Qualifications: A passion for technology and a willingness to learn; no prior experience required.
- Other info: Opportunities for professional development and growth in a fast-paced environment.
The predicted salary is between 22000 - 30000 £ per year.
To provide a key role supporting and maintaining some of the core CWM applications, hardware and services. Specifically providing support via the company helpdesk, ensuring requests are dealt with effectively and efficiently, providing an excellent service to users.
Role responsibilities:
- Monitoring the Canaccord helpdesk and answering telephone/Teams queries – prioritising and escalating support as required.
- Ensure procedures are created and kept up to date for any key IT processes.
- Supporting office printers, copiers and scanners, working with third party suppliers to ensure consumables are ordered in a timely manner and liaising when faults arise.
- Set up new computers in accordance with group specifications.
- Manage starters and leavers using established processes and within set timescales.
- Perform daily call recording tests on various platforms.
- Working on group led projects and ensuring that these projects are completed in the time specified and to the highest possible quality.
- Liaise with system suppliers and manufacturers for support purposes.
- To provide out of hours support on occasions depending upon work demands.
- Ensuring that all servers/workstations in the Canaccord Wealth Management domain are patched according to group standards and that devices that are not compliant or have security issues are remediated.
- Ensure all hardware has an Asset tag, maintain the Hardware Asset database on the intranet and perform annual audit of equipment.
- Order new software/hardware when approved and as required.
- Prepare, test and implement systems solutions to meet new business requirements when directed.
- Set up, maintain and monitor remote user access in accordance with agreed practice.
- Maintain a (low key) watching brief on new developments in IT that may be of assistance to the business.
- Assist with presentation and video conferencing equipment in meeting rooms when necessary.
- Assist with network cabling and office moves as required.
- Assist with other duties as required.
- Provide cover for other IT staff as required.
- Ensure policies and procedures are followed to ensure the protection of client and personal data, that appropriate security measures are in place, and to comply with GDPR.
- Carry out any other relevant duties within the remit of the role and as reasonably directed by management.
- Be proactive in developing knowledge of the industry and the market. Undertake and record relevant Continuous Professional Development (CPD) to develop knowledge and skills.
Trainee Infrastructure Engineer in London employer: Canaccord Wealth
Contact Detail:
Canaccord Wealth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Infrastructure Engineer in London
✨Tip Number 1
Get familiar with the company culture! Before your interview, do a bit of digging into Canaccord's values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to IT support and infrastructure. Think about how you can relate your past experiences to the role of a Trainee Infrastructure Engineer, especially when it comes to problem-solving and customer service.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team, projects, or tools they use. This shows your enthusiasm and helps you figure out if it's the right fit for you.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It not only streamlines the process but also gives us a chance to see your enthusiasm for joining our team at StudySmarter.
We think you need these skills to ace Trainee Infrastructure Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Trainee Infrastructure Engineer role. Highlight any relevant experience or skills that match the job description, especially those related to IT support and hardware management.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share your passion for IT and how your background aligns with our needs, particularly in supporting applications and services.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've effectively dealt with technical issues in the past. We love candidates who can demonstrate their ability to troubleshoot and provide excellent service to users.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Canaccord Wealth
✨Know Your Tech Basics
Make sure you brush up on the core IT concepts relevant to the role. Familiarise yourself with helpdesk operations, hardware maintenance, and basic troubleshooting techniques. This will show that you're ready to jump in and support users effectively.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Whether it’s resolving a printer jam or setting up a new computer, being able to articulate your thought process will impress interviewers and highlight your hands-on experience.
✨Show Enthusiasm for Continuous Learning
This role requires staying updated with IT developments. Be ready to discuss how you keep your skills sharp, whether through online courses, certifications, or personal projects. It shows you're proactive and committed to your professional growth.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s IT processes and team dynamics. This not only demonstrates your interest in the role but also helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to shine!
