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- Tasks: Provide top-notch IT support and resolve technical issues for our team.
- Company: Join CAN Group, a dynamic and innovative tech company.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for growth.
- Why this job: Make a real difference by helping colleagues with their tech challenges.
- Qualifications: HNC, HND, or degree in IT, plus 1+ years in a helpdesk role.
- Other info: Be part of a supportive team with great career advancement potential.
The predicted salary is between 25000 - 32000 £ per year.
CAN Group is seeking a highly skilled and motivated IT Support Assistant to join our dynamic team. The successful candidate will provide first/second line technical support to employees across the business.
Key Responsibilities:
- Log, triage and resolve incidents and service requests via the ticketing system, meeting agreed SLAs and keeping users informed.
- Diagnose and resolve hardware and software faults on laptops, desktops and peripherals; coordinate warranty repairs and replacements as required.
- Support Microsoft 365 services (Outlook/Exchange, Teams, SharePoint and OneDrive) and other common line-of-business applications.
- Assist with management of user identities and access (joiner/mover/leaver), including group membership and access permissions, following least-privilege principle.
Candidates should possess the following skills:
- Education: HNC, HND, or Bachelor’s degree in Information Technology, Computer Science, or related field (or relevant experience).
- Experience: 1+ years of experience in helpdesk environment or a similar role.
- Customer Service Skills: Excellent customer service skills.
- Technical Skills: Proficiency in Windows 11/Windows Server/Office 365.
Please be aware, all applications are subject to the CAN Job Applicant Privacy Notice (available on the website).
Information Technology Support Assistant employer: CAN Group
Contact Detail:
CAN Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Assistant
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research CAN Group and understand their values and services. Be ready to discuss how your skills in Microsoft 365 and customer service can make a difference in their team.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've triaged and resolved technical issues in the past. This will demonstrate your hands-on experience and ability to meet SLAs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the CAN Group team. Don’t miss out!
We think you need these skills to ace Information Technology Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your technical know-how and customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like us at StudySmarter.
Show Off Your Technical Skills: When filling out your application, make sure to mention your proficiency with Windows 11, Office 365, and any other relevant tech. We love seeing candidates who are confident in their abilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at CAN Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 11, Office 365, and common troubleshooting techniques. Be ready to discuss how you've resolved issues in the past, as this will show your practical experience.
✨Familiarise Yourself with the Ticketing System
Since you'll be logging and triaging incidents, it’s a good idea to understand how ticketing systems work. If you’ve used one before, be prepared to talk about your experience and how you prioritised tasks to meet SLAs.
✨Show Off Your Customer Service Skills
This role requires excellent customer service skills, so think of examples where you've gone above and beyond to help users. Practice explaining how you handle difficult situations or frustrated users calmly and effectively.
✨Understand User Management Principles
Get a grasp on user identity management and the least-privilege principle. Be ready to discuss how you would manage access permissions for new joiners, movers, and leavers, as this is crucial for maintaining security within the organisation.