Service Co-ordinator

Service Co-ordinator

28 hours per week plus fortnightly evening Youth Club sessions

Expected Salary: £34,600 to £35,300 per annum

Can Do: An East Lothian based charity (SC049855) working to reduce social isolation experienced by children and young people with disabilities. Since 1982, we have been delivering school holiday playschemes and term-time youth clubs offering regular social opportunities, for young people with a wide range of disabilities, including those with severe and complex needs focusing on promoting fun, friendship and adventure. In addition, we offer a robust volunteering programme creating up to 50 opportunities each year. The voice of our members is central to our work, with our Board of parent/carer representatives meeting regularly throughout the year.

Working Pattern:

This post is contracted at 28 hours per week, worked Monday to Thursday. In addition, you will work an extra 7 hours every fortnight to support evening Youth Club sessions (3.5 hours on a Tuesday and 3.5 hours on a Thursday) during East Lothian school term times.

During school holiday periods (approximately 9 weeks per year, including Easter, Summer and October holidays), your hours will increase to 35 hours per week over 4 days to support the delivery of additional direct services and activities for children and young people.

This is a varied role which includes travel throughout East Lothian. A driving license and access to your own vehicle is required. The role is offered on a flexible working arrangement to support a healthy work-life balance. There is expectation that the hours will be split between the charity office (North Berwick), home/school visits, meetings, training, induction and working from home. There may be the requirement to work evenings or weekend on occasions.

When services are in operation (evening Youth Clubs and school holiday Playschemes) your working hours will be fully centre based.

You will be based at either:

• Sandersons Wynd Primary School, Tranent
• Meadowpark School, Victoria Road, Haddington
• North Berwick Community Centre, 8 Law Road North Berwick, EH29 4PN

This will be discussed further during recruitment.

What We Offer:

• Salary of £34,600 to £35,300 per annum.
• Flexible working arrangements.
• Meaningful and rewarding work supporting disabled children and young people.
• Opportunity to shape and develop services
• Real Living Wage Employer
• Supportive and values-led team environment.

Additional Information:

The successful candidate will be required to:

• Undertake a PVG Scheme check.
• Register with the Scottish Social Services Council (SSSC).
• Provide references, including from their current employer.

Can Do is proud to be an Equal Opportunities Employer and welcomes applications from all sections of the community.

The Role & Responsibilities:

We are seeking an experienced and proactive Service Co-ordinator who is responsible for coordinating and delivering services that support disabled children, young people, and their families. The post holder will act as a key point of contact, ensuring families receive appropriate information, guidance, and access to support programmes. They will work collaboratively with families, staff, volunteers, statutory services, and partner organisations to promote inclusion, wellbeing, and positive outcomes for children and young people.

The role is varied and rewarding.

The key responsibilities include:

Service Coordination

• Coordinate and oversee the delivery of support services, activities, and programmes for disabled children, including programme planning and transport co-ordination.
• Manage referrals, assessments, and individual support plans.
• Conduct home and school visits.
• Maintain regular communication with families to identify needs and ensure appropriate support is in place.
• Monitor service delivery and ensure services meet agreed quality standards.
• Support the recruitment, training, and supervision of volunteers and sessional staff.
• Identify training to meet individual needs.
• Ensure activities are inclusive, safe, and accessible to all participants.

Health, Wellbeing and Personal Support

• Provide direct practical support to children and young people with a range of additional support needs, ensuring their safety, dignity, wellbeing and inclusion.
• Undertake personal care tasks as required, including support with toileting, continence care, dressing and personal hygiene, in accordance with individual care plans and organisational policies.
• Support children and young people with feeding requirements, including gastrostomy (PEG) feeding, following approved training, care plans and clinical guidance.
• Administer and record medication in line with organisational procedures, parental consent and prescribed instructions.
• Carry out moving and handling activities and the supported de-escalation of distressed behaviours safely and appropriately, using agreed techniques and equipment following training and risk assessments.
• Maintain accurate records relating to personal care, medication administration, incidents and health support provided.
• Work closely with parents, carers and relevant health professionals to ensure individual care needs are understood and consistently met.

Family Support

• Build positive, professional relationships with children, young people, and their families.
• Provide information, advice, and signposting to relevant services.
• Advocate on behalf of families where appropriate.
• Ensure the voice of children, young people, and families is central to service planning and delivery.

Partnership Working

• Work closely with schools, health professionals, social care teams, and community organisations, to ensure consistency.
• Develop and maintain effective partnerships to enhance support for children and families.
• Attend multi-agency meetings and contribute to support planning.

Administration and Record Keeping

• Maintain accurate and confidential records using organisational systems.
• Produce reports on service activity, outcomes, and impact.
• Monitor attendance, feedback, and performance indicators.
• Assist with funding reports and evidence collection where required.

Safeguarding and Compliance

• Promote the welfare and safety of children and young people at all times, as a care inspectorate registered service.
• Named child protection lead, escalating concerns within safeguarding policies.
• Follow safeguarding policies and procedures and report concerns appropriately.
• Ensure compliance with health and safety, GDPR, equality, diversity, and inclusion requirements.

About You

You will be an organised, proactive and compassionate professional who is passionate about improving the lives of disabled children and young people.

You should have:

• Experience of coordinating services or programmes for children, young people or families.
• Knowledge of disability, inclusion and child development.
• Strong communication and relationship-building skills.
• Experience of providing practical support to individuals with complex disabilities.
• Experience working with multiple agencies and stakeholders.
• Excellent organisational and administrative skills.
• A commitment to safeguarding and promoting children’s wellbeing.
• The ability to work independently and manage a varied workload.

Essential Requirements:

The successful candidate must be eligible to register with the Scottish Social Services Council (SSSC) as a Children and Young People’s Worker (Practitioner in a Day Care of Children’s Service) and hold, or be willing to work towards, an accepted qualification;

• SQA Social Services (Children & Young People) SCQF Level 7
• SVQ Integrated Health & Social Care SCQF Level 7
• Other equivalent SSSC-recognised qualifications

A full driving licence and access to a vehicle are essential due to travel across East Lothian.