Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide expert technical support and help clients achieve their automation goals.
- Company: Join Camunda, a leader in enterprise automation with a flexible, remote-first culture.
- Benefits: Competitive salary, remote work options, health programmes, and professional development opportunities.
- Why this job: Make a real impact by solving complex technical issues for customers using cutting-edge technology.
- Qualifications: 5+ years in technical support with Java expertise and strong communication skills.
- Other info: Inclusive workplace with excellent career growth and a focus on employee wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
About the Role:
Join the Customer Success team at Camunda as a Technical Support Engineer, where your passion for technology and commitment to excellence will make a significant impact! You will be at the forefront of assisting our clients in achieving their automation goals by leveraging Camunda\’s robust BPM solutions. This role offers a fantastic opportunity to work closely with customers, understanding their unique challenges and helping them maximize the value of our products. We seek collaborative problem-solvers who thrive in a dynamic environment and are committed to delivering exceptional support experiences.
What you\’ll be doing:
- Provide expert technical support for our Java-based applications, helping customers troubleshoot and resolve issues efficiently.
- Collaborate with clients and reproduce reported issues using Java/Spring boot
- Utilize your knowledge of Docker, Kubernetes, and build automation tools (Maven/Gradle) to assist customers and optimize their development processes.
- Work closely with cross-functional teams to elevate and resolve complex technical issues, ensuring customer satisfaction throughout the support experience.
- Create and maintain documentation to empower customers and enhance internal knowledge sharing.
What you bring:
- Ability and/or willingness to use our product.
- 5 or more years of technical support experience in a role that emphasizes Java/J2EE expertise.
- Hands-on experience in troubleshooting Java/Spring based applications.
- Familiarity with relational databases (Postgres, MySQL, SQL Server) and the ability to write SQL queries.
- Working knowledge of Docker/ Kubernetes/Helm Chart, REST web services and Elasticsearch
- A strong aptitude for understanding complex technical issues and the ability to empathize with customer perspectives.
- Outstanding communication skills with a knack for matching the customer\’s communication style and de-escalating stressful situations.
- A degree in Computer Science or equivalent experience.
Nice-to-haves:
- Experience with any cloud service providers such as Google Cloud, AWS, or Azure.
- Proven experience providing customer support in a SaaS (Software-as-a-Service) environment.
- Knowledge of monitoring tools like Kibana and Grafana.
- Familiarity with business process management (BPM) principles.
This role is an existing vacancy
What we have to offer:
Compensation
We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition.
The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth:
- United States: $97,300.00 to $156,900.00
- Germany: €62,900.00 to €104,000.00
- United Kingdom: £61,100.00 to £100,500.00
- Singapore: S$120,800.00 to S$181,200.00
If you’re based elsewhere, you’ll be hired via Remote.com, and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview.
Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP).
Benefits & Perks
We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable.
- Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.
- In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling, and local gatherings with fellow Camundi.
- Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027.
- Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.
- Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!
- More of what we offer globally & in your country can be found here.
Everyone is welcome at Camunda — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!
Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story!
AI Disclaimer: Camunda may use AI tools to aid the screening of applications.
#J-18808-Ljbffr
Technical Support Engineer - EMEA employer: Camunda
Contact Detail:
Camunda Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - EMEA
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could get your foot in the door.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those involving Java, Spring Boot, or Docker. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical support scenarios. Think about how you'd troubleshoot issues with Java applications or explain complex concepts to clients. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our awesome team at Camunda.
We think you need these skills to ace Technical Support Engineer - EMEA
Some tips for your application 🫡
Show Your Passion for Technology: When writing your application, let your enthusiasm for technology shine through! We want to see how your passion aligns with our mission at Camunda and how you can contribute to our customer success.
Tailor Your Experience: Make sure to highlight your relevant experience in technical support, especially with Java and Spring Boot. We love seeing how your background fits the role, so don’t hold back on those specific skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you’re a great fit for the Technical Support Engineer position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Camunda
✨Know Your Tech Inside Out
Make sure you brush up on your Java and Spring Boot knowledge. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as well as how you resolved them. This will show your technical prowess and problem-solving skills.
✨Familiarise Yourself with Camunda's Products
Take some time to explore Camunda's BPM solutions and understand how they work. Being able to speak about their products and how they can help clients achieve their automation goals will demonstrate your genuine interest in the role and the company.
✨Practice Your Communication Skills
Since this role involves a lot of client interaction, practice explaining complex technical issues in simple terms. Think about how you would de-escalate a stressful situation with a customer and be prepared to share examples during the interview.
✨Show Your Collaborative Spirit
Highlight your experience working with cross-functional teams. Be ready to discuss how you've escalated and resolved complex issues in the past, and how you can contribute to a positive team dynamic at Camunda.