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- Tasks: Become a trusted advisor for enterprise customers and drive their success with Camunda technology.
- Company: Join Camunda, a leader in enterprise automation, recognised as a Great Place to Work.
- Benefits: Enjoy remote work, competitive salary, health perks, and professional growth opportunities.
- Why this job: Make a real impact by helping customers achieve their goals and enhancing their experiences.
- Qualifications: 5+ years in Customer Success or similar roles, with strong relationship-building skills.
- Other info: Be part of a diverse team that values inclusivity and personal growth.
The predicted salary is between 90000 - 148100 £ per year.
Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences.
As a fully remote, global company, we’re rewriting the rules of modern business. If you’re excited to do meaningful work and make real impact, keep reading, this role could be the one you’ve been waiting for.
About the Role: The Customer Success team plays a vital role in ensuring long-term customer retention and satisfaction. Within this team, the CSM acts as the frontline advocate and strategic partner, ensuring that customers achieve their goals while also contributing to the company’s growth through renewals and expansion opportunities.
What you’ll be doing:
- Becoming the trusted advisor to a set of enterprise customers and their key stakeholders in the UKI region by aligning Camunda technology to their business strategy and goals.
- Developing customer success plans outlining Customer’s KPIs, stakeholders, critical success factors, and product adoption plan.
- Establishing trust-based relationships with your customers throughout their journeys with Camunda and maximizing the value from their investment.
- Being a Customer Success Champion to evangelize customer-centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty.
- Working closely with our Sales team on opportunities to grow your customers; developing the opportunities and leveraging relationships and value measured as a trusted advisor.
- Collaborating with our Consulting, Support and Engineering teams through proactive engagement on product and support-related issues.
- Collaborating with our Product Management and Marketing teams to create programs on best practices, influence product roadmap discussions, and foster customer references.
What you bring:
- 5+ years of experience in Customer Success, Consulting, Strategic Account Management, or a similar role in enterprise software.
- Proven ability to drive both retention (GRR) and expansion (NRR) through value-based engagement strategies.
- Strong commercial acumen and a track record of influencing buying decisions and account growth.
- Experience building relationships and engaging effectively with senior business and technical stakeholders, including C-level executives.
- Ability to manage complex, multi-stakeholder engagements across global organizations, with strong program and project management skills.
- Proven experience leading structured success planning, value management, and use case pipeline development in enterprise environments.
- Demonstrated ability to translate strategic business goals into actionable customer success motions and contribute to the creation, refinement, or execution of enterprise playbooks and engagement methodologies.
- Analytical skills to interpret customer data, identify trends, track success metrics, and make data-driven recommendations.
- Technical aptitude to engage in conversations around process orchestration, automation, cloud architecture, and modern software development practices.
- Fluency in English.
Nice-to-haves:
- Prior experience in the process automation, BPM, or consulting space is a plus.
- Prior experience with maturity assessments and strategic advisory in a customer-facing role.
- Strong understanding of software development methodologies, open-source ecosystems, DevOps practices, and cloud infrastructure.
- Experience leveraging tools such as Salesforce, Gainsight, or customer success platforms to manage adoption and track outcomes.
What We Have to Offer:
- Compensation: We offer competitive, fair, and transparent compensation.
- Benefits & Perks: We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based.
- Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.
- Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA).
- Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!
Everyone is welcome at Camunda — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer.
Senior Customer Success Manager - UK employer: Camunda
Contact Detail:
Camunda Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - UK
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs. Keep it concise and impactful—think of it as your personal brand statement.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you note can keep you top of mind and show your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Senior Customer Success Manager - UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in customer success and how it aligns with Camunda's mission. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you've driven retention and expansion in previous roles. We love numbers, so if you can quantify your impact, even better!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits into our culture, so don’t be afraid to show us who you are and what excites you about this role at Camunda.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Camunda
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Camunda's products and how they align with customer success. Familiarise yourself with their technology and be ready to discuss how you can help enterprise customers achieve their goals using these tools.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to drive retention and expansion. Highlight your experience in managing complex stakeholder engagements and how you've successfully influenced buying decisions in previous positions.
✨Build Rapport
During the interview, focus on establishing a connection with your interviewers. Ask insightful questions about their experiences at Camunda and share your thoughts on customer-centric strategies. This will show that you're not just interested in the role, but also in the company culture.
✨Be Data-Driven
Since the role involves interpreting customer data and making recommendations, be prepared to discuss how you've used analytics in your previous roles. Bring examples of how you've tracked success metrics and driven value-based engagement strategies to the table.