At a Glance
- Tasks: Lead a dynamic team to enhance customer success and drive operational excellence.
- Company: Join Camunda, a visionary tech company transforming into an AI-first organisation.
- Benefits: Enjoy remote work, competitive salary, and professional growth opportunities.
- Other info: Be part of a diverse and inclusive culture that values your unique contributions.
- Why this job: Make a real impact in a fast-growing company with innovative technology.
- Qualifications: Experience in Technical Account Management and strong leadership skills required.
The predicted salary is between 135700 - 223200 € per year.
Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production — safely and at scale. Trusted by over 700 organizations worldwide, including 9 of the top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences.
Fully remote and global, we are transforming into an AI-first organisation, built on our own platform. We use Agentic AI to automate, orchestrate intelligent processes, and elevate human contribution across every team. Named GP Bullhound’s Top 100 Next Unicorn list, 2025 Great Place to Work certified. Visionary in 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies. Ranked 3rd in Flexa's 2026 Most Flexible Companies. We’re growing fast and looking for top talent to join our team.
About the Role:
As Manager of the TAM team, you will be at the intersection of technical expertise and customer success. You will provide the operational backbone that allows your team to thrive — removing blockers, driving consistency, and ensuring every customer engagement is purposeful and value-driven. You will foster a collaborative team culture while keeping individual contributors aligned to Camunda's broader strategic goals.
What you'll be doing:
- Lead and develop a team of TAMs, managing day-to-day performance, coaching individuals, and fostering a high-collaboration team culture.
- Ensure the consistent execution of TAM services across the customer base, maintaining quality and alignment with defined engagement models.
- Identify and resolve operational blockers, enabling TAMs to focus on delivering customer value rather than navigating internal friction.
- Support customers in their journey to accelerate adoption, expand usage, protect existing value, and continuously realize outcomes from Camunda.
- Collaborate cross-functionally with CSM, Sales, Professional Services, and Product to ensure a seamless and value-driven customer experience.
- Align team activities with company goals and contribute to the evolution of the TAM function through process improvement and best practice development.
What you bring:
- Ability and/or willingness to use our product.
- Several years of experience in Technical Account Management, customer success, or a related customer-facing technical role, with at least 2 years in a people management capacity.
- Proven ability to lead and develop technical teams, with a coaching mindset and a focus on individual growth and team cohesion.
- Strong technical foundation and a Bachelor's degree in Computer Science, Engineering, or a related technical field. Familiarity with process automation, BPM, or enterprise software platforms — experience with Camunda or similar orchestration tools is a plus.
- Strong operational mindset — able to manage performance, prioritize effectively, and remove obstacles that slow down team execution.
- Excellent communicator and collaborator, comfortable working across Sales, Professional Services, and Product to deliver a joined-up customer experience.
- Customer-centric approach with the ability to translate technical engagement into measurable business value for enterprise clients.
This role is an existing vacancy.
What We Have to Offer:
- Compensation: We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets reflecting local competition.
- Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP).
- Benefits & Perks: We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based.
- Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.
- Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA).
- Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!
“Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law.
We are looking forward to your application! Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story!
Manager, Technical Account Management - EMEA employer: Camunda
Camunda is an exceptional employer that champions a fully remote and flexible work culture, allowing employees to thrive in their own environments while contributing to transformative AI initiatives. With a strong focus on professional growth, competitive compensation, and a commitment to employee wellbeing, Camunda fosters an inclusive atmosphere where diverse talents can flourish and make a meaningful impact on the future of business orchestration.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Technical Account Management - EMEA
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Camunda on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Camunda's products and how they fit into the market. Show us that you’re not just another candidate; you’re genuinely interested in what we do and how you can contribute.
✨Tip Number 3
Practice your STAR method answers! We love hearing about your past experiences, so structure your responses around Situation, Task, Action, and Result to clearly demonstrate your skills and achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression and show us that you’re keen to join the team.
We think you need these skills to ace Manager, Technical Account Management - EMEA
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Manager, Technical Account Management role. Highlight your experience in technical account management and how it aligns with our mission at Camunda. We want to see how you can contribute to our journey!
Showcase Your Leadership Skills:Since this role involves managing a team, don’t forget to emphasise your leadership experience. Share specific examples of how you've developed teams and fostered collaboration. We love seeing how you’ve made an impact in previous roles!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team at Camunda!
How to prepare for a job interview at Camunda
✨Know Your Stuff
Make sure you have a solid understanding of Camunda's platform and its capabilities. Familiarise yourself with the key features of agentic orchestration and how it can benefit enterprises. This will not only show your technical expertise but also your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Manager of the Technical Account Management team, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully coached individuals or resolved team conflicts in the past. Highlight your collaborative approach and how you align team goals with broader company objectives.
✨Customer-Centric Mindset
Be ready to discuss how you can translate technical engagement into measurable business value for clients. Think of specific instances where you've enhanced customer success or driven adoption of a product. This will illustrate your customer-centric approach and your ability to deliver value.
✨Prepare for Cross-Functional Collaboration
Since this role involves working closely with Sales, Professional Services, and Product teams, be prepared to discuss your experience in cross-functional collaboration. Share examples of how you've worked with different departments to ensure a seamless customer experience and how you can contribute to process improvements.
