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- Tasks: Provide expert technical support and help clients maximise their automation goals.
- Company: Join Camunda's innovative Customer Success team.
- Benefits: Competitive salary, remote work, flexible time off, and wellness perks.
- Other info: Dynamic environment with opportunities for growth and global connections.
- Why this job: Make a real impact by solving complex technical issues for clients.
- Qualifications: 5+ years in technical support with Java expertise and strong communication skills.
The predicted salary is between 61100 - 100500 £ per year.
About the Role:
Join the Customer Success team at Camunda as a Technical Support Engineer, where your passion for technology and commitment to excellence will make a significant impact! You will be at the forefront of assisting our clients in achieving their automation goals by leveraging Camunda's robust BPM solutions. This role offers a fantastic opportunity to work closely with customers, understanding their unique challenges and helping them maximize the value of our products. We seek collaborative problem-solvers who thrive in a dynamic environment and are committed to delivering exceptional support experiences.
What you'll be doing:
- Provide expert technical support for our Java-based applications, helping customers troubleshoot and resolve issues efficiently.
- Collaborate with clients and reproduce reported issues using Java/Spring boot.
- Utilize your knowledge of Docker, Kubernetes, and build automation tools (Maven/Gradle) to assist customers and optimize their development processes.
- Work closely with cross-functional teams to elevate and resolve complex technical issues, ensuring customer satisfaction throughout the support experience.
- Create and maintain documentation to empower customers and enhance internal knowledge sharing.
What you bring:
- Ability and/or willingness to use our product.
- 5 or more years of technical support experience in a role that emphasizes Java/J2EE expertise.
- Hands-on experience in troubleshooting Java/Spring based applications.
- Familiarity with relational databases (Postgres, MySQL, SQL Server) and the ability to write SQL queries.
- Working knowledge of Docker/Kubernetes/Helm Chart, REST web services and Elasticsearch.
- A strong aptitude for understanding complex technical issues and the ability to empathize with customer perspectives.
- Outstanding communication skills with a knack for matching the customer's communication style and de-escalating stressful situations.
- A degree in Computer Science or equivalent experience.
Nice-to-haves:
- Experience with any cloud service providers such as Google Cloud, AWS, or Azure.
- Proven experience providing customer support in a SaaS (Software-as-a-Service) environment.
- Knowledge of monitoring tools like Kibana and Grafana.
- Familiarity with business process management (BPM) principles.
This role is an existing vacancy.
What we have to offer:
Compensation: We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition. The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth:
- United States: $97,300.00 to $156,900.00
- Germany: €62,900.00 to €104,000.00
- United Kingdom: £61,100.00 to £100,500.00
- Singapore: S$120,800.00 to S$181,200.00
If you’re based elsewhere, you’ll be hired via Remote.com, and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview.
Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP).
Benefits & Perks: We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable.
- Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.
- In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling, and local gatherings with fellow Camundi.
- Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending.
Technical Support Engineer - EMEA in London employer: Camunda
Contact Detail:
Camunda Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - EMEA in London
✨Tip Number 1
Get to know the company inside out! Research Camunda's products and values so you can speak confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your technical skills! Brush up on Java, Spring Boot, and any other relevant tech before your interview. Being able to demonstrate your problem-solving abilities with real examples will set you apart from the crowd.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. Plus, it might just give you an edge in the hiring process!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at Camunda.
We think you need these skills to ace Technical Support Engineer - EMEA in London
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let your enthusiasm for technology shine through! We want to see how your passion aligns with our mission at Camunda and how you can contribute to our customers' success.
Tailor Your Experience: Make sure to highlight your relevant experience in technical support, especially with Java and Spring Boot. We love seeing specific examples of how you've solved problems or helped clients in the past!
Communicate Clearly: Outstanding communication skills are key for this role. Use clear and concise language in your application, and don’t forget to match the tone of the job description. Show us you can communicate effectively with customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Camunda
✨Know Your Tech Inside Out
Make sure you brush up on your Java and Spring Boot knowledge. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as well as how you resolved them. This will show that you not only understand the technology but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've collaborated with clients to solve complex technical issues. Highlight your ability to empathise with customers and de-escalate stressful situations. This is crucial for a role focused on customer success!
✨Familiarise Yourself with Docker and Kubernetes
Since these tools are part of the job, make sure you can discuss your hands-on experience with them. If you’ve used build automation tools like Maven or Gradle, be ready to explain how they fit into your workflow and how they can optimise development processes.
✨Communicate Like a Pro
Outstanding communication skills are key! Practice matching your communication style to different audiences. Think about how you would explain complex technical concepts to someone without a tech background, as this will demonstrate your versatility and customer-centric approach.