Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist students and guests with inquiries and service requests at the front desk.
- Company: Join a vibrant team at Campus Living Centres, where your work matters.
- Benefits: Gain valuable experience, develop customer service skills, and enjoy a supportive work environment.
- Why this job: Make a difference in students' lives while enhancing your communication and multitasking skills.
- Qualifications: High school diploma required; customer service experience preferred.
- Other info: Dynamic role with opportunities for growth and learning in a friendly atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
Career Opportunities with Campus Living Centres. The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service satisfaction at all times. The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests, as well as all members of the residence staff team.
Essential Functions and Basic Duties:
- Demonstrate a high degree of customer service on phone calls, via email, and in person.
- Utilize Campus Living Centres’ computer software.
- Financial administration, including processing payments, invoices, and reviewing accounts.
- Maintain video surveillance and ensure that cameras are recording at all times.
- Maintain student and guest privacy.
- Knowledge of emergency procedures and on-call staff procedures.
- Know who to contact for various situations, including residence staff and facility contractors.
- Ensure the room status is updated from the housekeeping department.
- Handle in a professional manner; reservations, check-ins, check-outs, and account settlement.
- Maintain the appearance of the desk, lobby and office area at all times.
- Understanding of building departments, including maintenance, housekeeping, residence life, and conference and sales.
- Responsible for the front desk operations, including: making guest key cards, payments, financial administration, producing office reports, and keeping key areas tidy and organized.
- Ensures building keys are used appropriately and responsibly.
- Any other duties as assigned.
Health & Safety:
Work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry, or loose clothing around moving parts, etc). Online training modules and in-person training must be completed before starting regular duties. WHMIS 2015 and GHS system, and standard operating procedures training must be completed prior to beginning regular duties.
Qualifications:
Education: High School Diploma, some College or University preferred.
Skills/Abilities:
- Must possess excellent verbal communication skills.
- Must possess excellent customer service skills.
- Must possess positive attitude.
- Work independently without constant supervision.
- Must be able to handle multiple projects at once.
Experience Required: Minimum of 1 year industry experience or equivalent customer service experience.
Residence Services Representative employer: Campus Living Centres
Contact Detail:
Campus Living Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residence Services Representative
✨Tip Number 1
Get to know the company culture! Before your interview, check out Campus Living Centres' social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the Residence Services Representative role is all about interacting with students and guests, think of scenarios where you can demonstrate your problem-solving abilities and how you handle inquiries or complaints.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable for your interview. A smart appearance can set the tone for a positive interaction right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Residence Services Representative
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your skills!
Tailor Your Application: Don't just send a generic application! Take the time to tailor your CV and cover letter to the Residence Services Representative role. Use keywords from the job description to show us you understand what we're looking for.
Be Professional Yet Approachable: While we love a friendly vibe, remember to keep your tone professional in your written application. Show us your personality, but also convey that you can handle the responsibilities of the role with maturity and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows us you're keen on joining our team at Campus Living Centres!
How to prepare for a job interview at Campus Living Centres
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience during the interview. Think of specific examples where you've gone above and beyond to help a customer or resolve an issue. This will show that you understand the importance of high customer satisfaction, which is key for a Residence Services Representative.
✨Familiarise Yourself with the Role
Take some time to really understand what the Residence Services Representative does. Review the job description and think about how your skills align with the responsibilities listed. Being able to discuss how you would handle specific tasks, like managing check-ins or processing payments, will impress the interviewer.
✨Practice Active Listening
Since this role involves a lot of interaction with students and guests, practice your active listening skills. During the interview, make sure to listen carefully to the questions being asked and respond thoughtfully. This will demonstrate your ability to understand and meet the needs of others, which is crucial for the position.
✨Prepare for Situational Questions
Expect to be asked situational questions that assess how you would handle various scenarios. Think about past experiences where you had to manage multiple tasks or deal with difficult customers. Prepare concise stories that showcase your problem-solving skills and ability to work under pressure.