At a Glance
- Tasks: Deliver exceptional customer support and manage after-sales enquiries efficiently.
- Company: Join Camptech, a leading manufacturer in the outdoor leisure industry.
- Benefits: Enjoy a competitive salary, pension scheme, and staff discounts.
- Other info: Flexible role with opportunities to support various business areas.
- Why this job: Be the voice of Camptech, ensuring customer satisfaction and supporting a dynamic team.
- Qualifications: Experience in customer service or sales administration is preferred.
The predicted salary is between 25000 - 30000 £ per year.
35 Hour Per Week (Mon - Fri)
Camptech is a leading manufacturer and supplier of caravan awnings and outdoor leisure products, recognised for quality, innovation, and excellent customer service throughout the UK and European leisure industry.
The After Sales Coordinator plays a key role in delivering exceptional customer support and ensuring all after-sales enquiries are managed efficiently and professionally. This position acts as a central point of contact for customers, retailers, and service partners, coordinating warranty claims, replacement parts, technical support, and issue resolution to maintain high customer satisfaction levels.
In addition to after-sales responsibilities, the role will also provide operational support across sales administration, logistics coordination, and general business activities, working closely with management and directors to support the wider business.
- Manage all incoming after-sales enquiries via phone and email.
- Process warranty claims in line with company policies and procedures.
- Maintain accurate customer records and after-sales documentation.
- Track and follow up outstanding claims, repairs, and customer cases.
- Support sales order processing and assist with sales administration tasks when required.
- Monitor and check courier shipments, ensuring deliveries and collections are processed accurately and efficiently.
- Work closely with management and directorship on additional business tasks and projects as assigned.
- Support continuous improvement of customer service processes and after-sales systems.
- Ensure all customer interactions reflect Camptech’s professional standards and brand values.
Previous experience in a customer service, after-sales, or sales administration role preferred. Confident telephone manner and professional email communication skills. Good IT skills including Microsoft Office and order processing systems. Experience within the caravan, camping, leisure, or outdoor products industry is advantageous but not essential. Flexible and willing to support different areas of the business.
Competitive salary. Company pension scheme. Staff discounts on Camptech products. Full-time, permanent position. Standard office hours. Free parking. On-site parking.
Telephone Sales Manager in Stretford employer: Camptech Products Limited
Camptech is an exceptional employer, offering a supportive work culture that prioritises employee growth and development within the thriving leisure industry. With a competitive salary, comprehensive benefits including a pension scheme and staff discounts, and a commitment to maintaining high standards of customer service, employees can thrive in a dynamic environment while enjoying the perks of working at our head office. Join us in delivering quality and innovation, and be part of a team that values your contributions and fosters professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Sales Manager in Stretford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Camptech Products Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Camptech Products Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Telephone Sales Manager in Stretford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Camptech Products Limited:Your cover letter is your chance to shine! Tell us why you want to work at Camptech Products Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Camptech Products Limited!
How to prepare for a job interview at Camptech Products Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
