At a Glance
- Tasks: Deliver exceptional customer support and manage after-sales enquiries efficiently.
- Company: Join Camptech, a leading manufacturer in the outdoor leisure industry.
- Benefits: Enjoy a competitive salary, pension scheme, and staff discounts.
- Other info: Flexible role with opportunities for growth in a supportive environment.
- Why this job: Be the voice of Camptech, ensuring customer satisfaction and supporting a dynamic team.
- Qualifications: Experience in customer service or sales administration is preferred.
The predicted salary is between 25000 - 30000 £ per year.
35 Hour Per Week (Mon - Fri)
Camptech is a leading manufacturer and supplier of caravan awnings and outdoor leisure products, recognised for quality, innovation, and excellent customer service throughout the UK and European leisure industry.
The After Sales Coordinator plays a key role in delivering exceptional customer support and ensuring all after-sales enquiries are managed efficiently and professionally. This position acts as a central point of contact for customers, retailers, and service partners, coordinating warranty claims, replacement parts, technical support, and issue resolution to maintain high customer satisfaction levels.
In addition to after-sales responsibilities, the role will also provide operational support across sales administration, logistics coordination, and general business activities, working closely with management and directors to support the wider business.
- Manage all incoming after-sales enquiries via phone and email.
- Process warranty claims in line with company policies and procedures.
- Maintain accurate customer records and after-sales documentation.
- Track and follow up outstanding claims, repairs, and customer cases.
- Support sales order processing and assist with sales administration tasks when required.
- Monitor and check courier shipments, ensuring deliveries and collections are processed accurately and efficiently.
- Work closely with management and directorship on additional business tasks and projects as assigned.
- Support continuous improvement of customer service processes and after-sales systems.
- Ensure all customer interactions reflect Camptech’s professional standards and brand values.
Previous experience in a customer service, after-sales, or sales administration role preferred. Confident telephone manner and professional email communication skills. Good IT skills including Microsoft Office and order processing systems. Experience within the caravan, camping, leisure, or outdoor products industry is advantageous but not essential. Flexible and willing to support different areas of the business.
Competitive salary. Company pension scheme. Staff discounts on Camptech products. Full-time, permanent position. Standard office hours. Employee discount. Free parking. On-site parking.
Head of Telephone Sales in Stretford employer: Camptech Products Limited
Camptech is an exceptional employer, offering a supportive work culture that prioritises employee growth and development within the thriving leisure industry. With competitive salaries, a comprehensive pension scheme, and generous staff discounts, employees enjoy a rewarding work-life balance in a dynamic environment. Located at our head office, team members benefit from a collaborative atmosphere where their contributions directly impact customer satisfaction and business success.
