At a Glance
- Tasks: Deliver exceptional customer support and manage after-sales enquiries efficiently.
- Company: Join Camptech, a leading manufacturer in the outdoor leisure industry.
- Benefits: Enjoy a competitive salary, pension scheme, and staff discounts.
- Other info: Friendly work environment with opportunities for development and progression.
- Why this job: Make a real impact in customer satisfaction while growing your career.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 25500 - 25500 £ per year.
Pay: Starting From £25,500.00 per year
35 Hour Per Week (Mon - Fri)
Location: Camptech Head Office
Department: Customer Service / After Sales
Reports To: After Sales Manager / Operations Manager
About Camptech
Camptech is a leading manufacturer and supplier of caravan awnings and outdoor leisure products, recognised for quality, innovation, and excellent customer service throughout the UK and European leisure industry.
Role Overview
The After Sales Coordinator plays a key role in delivering exceptional customer support and ensuring all after-sales enquiries are managed efficiently and professionally. This position acts as a central point of contact for customers, retailers, and service partners, coordinating warranty claims, replacement parts, technical support, and issue resolution to maintain high customer satisfaction levels. In addition to after-sales responsibilities, the role will also provide operational support across sales administration, logistics coordination, and general business activities, working closely with management and directors to support the wider business.
Key Responsibilities
- Manage all incoming after-sales enquiries via phone and email.
- Process warranty claims in line with company policies and procedures.
- Coordinate replacement parts orders and dispatch requirements.
- Liaise with customers, retailers, suppliers, and internal departments to resolve product issues promptly.
- Maintain accurate customer records and after-sales documentation.
- Track and follow up outstanding claims, repairs, and customer cases.
- Assist with technical product support and troubleshooting where required.
- Work closely with warehouse and logistics teams regarding spare parts and product returns.
- Support sales order processing and assist with sales administration tasks when required.
- Monitor and check courier shipments, ensuring deliveries and collections are processed accurately and efficiently.
- Liaise with courier companies regarding shipment queries, delays, and tracking issues.
- Work closely with management and directorship on additional business tasks and projects as assigned.
- Support continuous improvement of customer service processes and after-sales systems.
- Ensure all customer interactions reflect Camptech’s professional standards and brand values.
- Escalate complex or recurring issues to management when necessary.
Skills & Experience Required
- Previous experience in a customer service, after-sales, or sales administration role preferred.
- Strong communication and organisational skills.
- Ability to manage multiple tasks and prioritise workload effectively.
- Confident telephone manner and professional email communication skills.
- Good IT skills including Microsoft Office and order processing systems.
- Problem-solving mindset with strong attention to detail.
- Ability to work both independently and as part of a team.
- Experience within the caravan, camping, leisure, or outdoor products industry is advantageous but not essential.
Personal Attributes
- Customer-focused and proactive.
- Calm under pressure with a positive attitude.
- Reliable, organised, and detail-oriented.
- Flexible and willing to support different areas of the business.
- Willingness to learn technical product knowledge.
- Team player with strong interpersonal skills.
What We Offer
- Competitive salary.
- Company pension scheme.
- Staff discounts on Camptech products.
- Opportunities for development and progression.
- Friendly and supportive working environment within a growing leisure industry business.
Working Hours
Full-time, permanent position.
Standard office hours.
How to Apply
Please submit your CV and covering letter outlining your suitability for the role.
Benefits:
Company pension
Employee discount
Free parking
On-site parking
Work Location: In person
After Sales Coordinator in Stretford employer: Camptech Products Limited
Camptech is an exceptional employer, offering a competitive salary and a supportive work environment that fosters employee growth and development within the thriving leisure industry. As an After Sales Coordinator, you will enjoy a friendly atmosphere, opportunities for progression, and benefits such as a company pension scheme and staff discounts, all while contributing to a brand renowned for its quality and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land After Sales Coordinator in Stretford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Camptech Products Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Camptech Products Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace After Sales Coordinator in Stretford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Camptech Products Limited:Your cover letter is your chance to shine! Tell us why you want to work at Camptech Products Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Camptech Products Limited!
How to prepare for a job interview at Camptech Products Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
