At a Glance
- Tasks: Deliver exceptional customer support and manage after-sales enquiries efficiently.
- Company: Join Camptech, a leading manufacturer in outdoor leisure products.
- Benefits: Starting salary of £25,500, 35-hour work week, and supportive team environment.
- Other info: Opportunity to grow within a dynamic company focused on innovation.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25500 - 25500 £ per year.
Pay: Starting From £25,500.00 per year
35 Hour Per Week (Mon - Fri)
Location: Camptech Head Office
Department: Customer Service / After Sales
Reports To: After Sales Manager / Operations Manager
About Camptech
Camptech is a leading manufacturer and supplier of caravan awnings and outdoor leisure products, recognised for quality, innovation, and excellent customer service throughout the UK and European leisure industry.
Role Overview
The After Sales Coordinator plays a key role in delivering exceptional customer support and ensuring all after-sales enquiries are managed efficiently and professionally. This position acts as a central point of contact for customers, retailers, and service partners, coordinating warranty claims, replacement parts, technical support, and issue resolution to maintain high customer satisfaction levels. In addition to after-sales responsibilities, the role will also provide operational support across sales administration, logistics coordination, and general business activities, working closely with management and directors to support the wider business.
Key Responsibilities
- Manage all incoming after-sales enquiries via phone and email.
- Process warranty claims in line with company policies and procedures.
- Coordinate replacement parts orders and dispatch requirements.
- Liaise with customers, retailers, suppliers, and internal departments to resolve product issues promptly.
- Maintain accurate customer records and after-sales documentation.
- Track and follow up outstanding claims, repairs, and customer cases.
- Assist with technical product support and troubleshooting where required.
- Work closely with warehouse and logistics teams regarding spare parts and product returns.
- Support sales order processing and assist with sales administration tasks when required.
- Monitor and check courier shipments, ensuring deliveries and collections are processed accurately and efficiently.
- Liaise with courier companies regarding shipment queries, delays, and tracking issues.
- Work closely with management and directorship on additional business tasks and projects as assigned.
- Support continuous improvement of customer service processes and after-sales systems.
- Ensure all customer interactions reflect Camptech’s professional standards and brand values.
- Escalate complex or recurring issues to management when necessary.
After Sales Coordinator employer: Camptech Products Limited
Camptech is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Located at our Head Office, the After Sales Coordinator role provides a unique opportunity to engage with customers and enhance their experience while working within a dynamic team dedicated to quality and innovation in the leisure industry. With competitive pay and a commitment to continuous improvement, Camptech fosters an environment where employees can thrive and contribute meaningfully to the company's success.
