At a Glance
- Tasks: Deliver exceptional customer service and support our operations team in a dynamic travel environment.
- Company: Friendly, fast-growing travel website with a passion for outdoor adventures.
- Benefits: Competitive salary, share options, company bonus, up to 30 days holiday, and training budget.
- Other info: Enjoy a flexible shift pattern and a supportive work culture.
- Why this job: Join a team that values your contributions and helps inspire others to explore the outdoors.
- Qualifications: People-person with great communication skills; travel sector experience is a bonus.
The predicted salary is between 26000 - 27750 £ per year.
We're a friendly, fast-growing travel website located just around the corner from Haywards Heath mainline railway station. A platform with thousands of camping and glamping sites to browse and book. Our mission is to inspire the 10+ million people who use our website each year to get outdoors more often and feel more adventurous. The culture here encourages everyone to feel a sense of ownership over what they do and best suits those looking to make a real contribution and be well appreciated for it.
We're looking for someone to help us achieve unexpected levels of customer service - so good that people tell their friends about us. Alongside that, to be part of an operations team who are the glue that holds everything together. You'll be both campsite and camper facing, acting as a first point of contact via email and phone and really care about getting people the right result. You'll be friendly to your core and have bags of empathy. The role follows a set two week shift pattern (37.5 hours per week, with four weekdays at our offices and one weekend day from home).
Responsibilities- Answering and routing inbound calls, emails and other contacts
- Assisting both campsites and campers with booking related questions and issues
- Supporting the operations team on ownership of quality of service delivery
- Various projects and administrative tasks as necessary
- Self-motivated people-person, with an enthusiastic can-do attitude
- Excellent attention to detail
- Organised, deadline aware and willing to roll your sleeves up and take responsibility
- Friendly, with good empathy and a customer-driven service ethic
- Great written communication skills
- Experience in the travel sector a bonus
This role is for 37.5 hours per week, with a competitive salary of £26,000 to £27,750, plus benefits including share options, company bonus (typically £1,500 pa), up to 30 days of holiday, self-led training budget, and 5% pension contribution. The role follows a two week shift pattern: Week one: Monday, Tuesday, Wednesday, Thursday and Sunday; Week two: Monday, Tuesday, Wednesday, Friday and Saturday.
Customer Service Executive in Haywards Heath employer: Campsites.co.uk
Join our vibrant team at a fast-growing travel website in Haywards Heath, where we prioritise a culture of ownership and appreciation. As a Customer Service Executive, you'll enjoy a competitive salary, generous holiday allowance, and unique benefits like share options and a company bonus, all while making a meaningful impact on our customers' outdoor adventures. We foster a supportive environment that encourages personal growth and development, making it an ideal place for those passionate about delivering exceptional service.
