At a Glance
- Tasks: Deliver exceptional customer service and support our operations team.
- Company: Friendly, fast-growing travel website with a passion for adventure.
- Benefits: Flexible working hours, supportive culture, and opportunities for growth.
- Other info: Dynamic team environment with a focus on making a real impact.
- Why this job: Join us to inspire others to explore the great outdoors!
- Qualifications: Empathy, strong communication skills, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
We're a friendly, fast-growing travel website located just around the corner from Haywards Heath mainline railway station. A platform with thousands of camping and glamping sites to browse and book. Our mission is to inspire the 10+ million people who use our website each year to get outdoors more often and feel more adventurous. The culture here encourages everyone to feel a sense of ownership over what they do and best suits those looking to make a real contribution and be well appreciated for it.
We’re looking for someone to help us achieve unexpected levels of customer service – so good that people tell their friends about us. Alongside that, to be part of an operations team who are the glue that holds everything together. You’ll be both campsite and camper facing, acting as a first point of contact via email and phone and really care about getting people the right result. You’ll be friendly to your core and have bags of empathy. The role follows a set two week shift pattern (37.5 hours per week, with four weekdays at our offices and one weekend day from home).
Responsibilities:
- Answering and routing inbound calls, emails and other contacts
- Assisting both campsites and campers with booking related questions and issues
- Supporting the operations team on ownership of quality of service delivery
Customer Service Executive employer: Campsites.co.uk
Join our vibrant team at a rapidly expanding travel website, where your contributions are valued and recognised. Located conveniently near Haywards Heath station, we foster a supportive work culture that empowers you to take ownership of your role while providing exceptional customer service. With opportunities for personal growth and a commitment to inspiring outdoor adventures, this is the perfect place for those who want to make a meaningful impact in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly face of the company, make sure you can articulate your thoughts clearly and empathetically. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team and contributing to our mission.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly nature shine through! We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV. Remember, we’re all about inspiring adventure and connection!
Tailor Your Application:Make sure to customise your application for the Customer Service Executive role. Highlight any relevant experience you have in customer service or operations, and explain how you can contribute to our mission of providing exceptional service that gets people talking.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors – we love attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets to the right people quickly. Plus, you’ll get to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Campsites.co.uk
✨Know the Company Inside Out
Before your interview, take some time to research the travel website thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Empathy
As a Customer Service Executive, empathy is key. Prepare examples from your past experiences where you've gone above and beyond to help someone. This could be a time when you resolved a tricky customer issue or made someone feel valued. Make sure to highlight these during your interview!
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to think before responding. This shows that you value what the interviewer is saying and are thoughtful in your replies. It’s a great way to reflect the kind of attentive service they expect from you.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about common customer service challenges and how you would handle them. Practising these scenarios can help you articulate your thought process clearly and show that you’re ready to tackle real-life situations.
