At a Glance
- Tasks: Respond to emergencies, maintain safety systems, and oversee communal areas.
- Company: Join FirstPort, the UK's leading property management company with over 40 years of experience.
- Benefits: Enjoy competitive salary, private medical insurance, pension contributions, and exclusive discounts.
- Other info: Flexible hours with opportunities for personal growth in a supportive environment.
- Why this job: Make a difference in residents' lives while developing your customer service skills.
- Qualifications: Passion for customer service, strong communication skills, and basic IT knowledge.
Salary: £1,989.00 per annum, plus benefits
Hours: Every other week - Sunday 3pm-9pm (3 hours per week)
About FirstPort
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies. FirstPort is a member of the Association of Retirement Housing Managers (ARHM) and the Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Responsibilities
- Respond promptly and appropriately to emergencies, summoning assistance from the relevant authorities when required.
- Monitor and maintain building safety systems, including communications, fire alarms, fire appliances, lighting, and temperature controls.
- Clean, maintain, and oversee communal areas, gardens, and grounds, reporting any defects or issues to the line manager.
- Supervise security arrangements, regulate communal spaces and car parking areas, and report any breaches of lease rules and regulations.
- Safeguard and manage master keys in line with strict company procedures at all times.
- Build positive working relationships with colleagues and promote company initiatives, including Retirement Homesearch where applicable.
- Provide a high level of resident engagement, demonstrating excellent communication, diplomacy, and a consistently caring approach.
- Act as a role model by upholding company values, the Customer Charter, and the Code of Business Conduct, even in challenging situations.
About You
- Customer service – a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
- Communication – a natural communicator, with the ability to resolve issues and complaints effectively.
- Health & Safety – an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations.
- IT – able to operate Microsoft Office applications, and confident in learning new systems.
- Administration – organised, methodical and experience of keeping accurate records.
- Personal – an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team-oriented, and innovative.
Benefits
Our customers deserve the best and the same applies to our people. We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and onboarding process.
Weekend Porter employer: Campions
FirstPort is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With competitive salaries, comprehensive benefits including private medical insurance and pension contributions, and a commitment to diversity, FirstPort ensures that every team member feels valued and empowered. Working as a Weekend Porter not only provides a meaningful role in enhancing residents' lives but also offers opportunities for personal growth within the UK's leading property management company.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Porter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in property management. A personal recommendation can go a long way in landing that Weekend Porter role.
✨Tip Number 2
Be ready for the unexpected! Since this role involves emergencies, practice how you’d respond to various scenarios. Showing that you can think on your feet will impress potential employers.
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've gone above and beyond for customers. This will highlight your passion for providing exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining FirstPort and being part of our team.
We think you need these skills to ace Weekend Porter
Some tips for your application 🫡
Show Your Customer Service Passion:Make sure to highlight your love for providing top-notch customer service in your application. We want to see how you’ve gone above and beyond for customers in the past, especially in face-to-face situations.
Communicate Clearly:Your written application should reflect your communication skills. Be clear and concise, and don’t shy away from showing your personality. We appreciate a natural communicator who can resolve issues effectively.
Demonstrate Your Organisational Skills:Since the role involves keeping accurate records and managing safety systems, make sure to mention any relevant experience you have. We love seeing candidates who are organised and methodical in their approach.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Campions
✨Know Your Stuff
Before the interview, make sure you understand FirstPort's values and services. Familiarise yourself with their commitment to customer service and health & safety. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, think of specific examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handle complaints and resolve issues effectively.
✨Demonstrate Your Communication Skills
As a Weekend Porter, you'll need to communicate clearly and diplomatically. Practice articulating your thoughts and responses to common interview questions. Consider role-playing with a friend to boost your confidence.
✨Be Prepared for Situational Questions
Expect questions that assess your ability to handle emergencies or challenging situations. Think of scenarios where you had to act quickly and responsibly. Highlight your problem-solving skills and how you prioritise safety.
