At a Glance
- Tasks: Manage property developments, ensuring safety and community engagement for residents.
- Company: FirstPort, the UK's leading property management company with a strong reputation.
- Benefits: Competitive salary, private medical insurance, pension contributions, and exclusive discounts.
- Other info: Join a diverse team with excellent training and career development opportunities.
- Why this job: Make a real difference in residents' lives while building a vibrant community.
- Qualifications: Passion for customer service, strong communication skills, and basic IT proficiency.
The predicted salary is between 20982 - 20982 € per year.
Location: Bishop's Cleeve, Gloucestershire
Salary: £20,982.00 per annum, plus benefits
Hours: Monday-Friday 8.30am-2.30pm (30 hours per week)
Who are we? FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies. FirstPort is a member of the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Main Responsibilities
- Maintain a high profile around the development / office, ensure our residents are checked within our requirements.
- Carry out daily checks ensuring the building is safe and secure, maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.
- Keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
- Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
- Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents.
- Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
- Build and maintain links with resident’s family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
- In the event of an emergency, call the appropriate response team or authorities.
- Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome and help them settle in; where possible being present to welcome them.
- Work across your local peer team of Development Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis.
About you
- Customer service - a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
- Communication - a natural communicator, with the ability to resolve issues and complaints effectively.
- Health & Safety - an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations.
- IT - able to operate Microsoft Office applications, and confident in learning new systems.
- Administration - organised, methodical and experience of keeping accurate records.
- Personal - an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Visiting Development Manager employer: Campions
FirstPort is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Bishop's Cleeve, Gloucestershire, the role of Visiting Development Manager provides a unique opportunity to engage with residents and foster community spirit, all while enjoying competitive salaries and comprehensive benefits including private medical insurance and discounted gym memberships. With a commitment to diversity and a focus on training and development, FirstPort ensures that every employee has the tools and support needed to thrive in their career.
StudySmarter Expert Advice🤫
We think this is how you could land Visiting Development Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management field. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to current employees at FirstPort. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching FirstPort and understanding their values. Think about how your experience aligns with their mission of providing exceptional customer service. Practice common interview questions and come up with examples that showcase your skills in communication and problem-solving.
✨Tip Number 3
Show your personality! When you get the chance to meet potential employers, let your outgoing nature shine through. Building rapport is key, especially in a role that involves working closely with residents and colleagues. Be friendly, approachable, and ready to engage in conversation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the FirstPort team. Keep an eye on the careers page for new opportunities and make sure your CV highlights your customer service skills and experience.
We think you need these skills to ace Visiting Development Manager
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your love for providing top-notch customer service in your application. We want to see how you’ve gone above and beyond for customers in the past, so share those stories!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and mission.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Campions
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Visiting Development Manager. Familiarise yourself with FirstPort's values and how they align with your own customer service philosophy. This will help you demonstrate your passion for the role.
✨Showcase Your Communication Skills
As a natural communicator, be prepared to discuss how you've effectively resolved issues in the past. Think of specific examples where your communication skills made a difference, especially in face-to-face situations. This will highlight your ability to build relationships with residents and colleagues.
✨Demonstrate Your Organisational Skills
Since the role requires keeping accurate records and managing contractors, come prepared with examples of how you've successfully organised tasks or projects in previous roles. Discuss any systems or methods you use to stay organised and ensure everything runs smoothly.
✨Emphasise Your Community Spirit
FirstPort values community building, so think about how you can contribute to enhancing the customer experience. Share ideas on how you would encourage resident participation in social events or support the formation of a Residents Association. This shows your proactive approach to fostering a sense of community.
